Steigenberger ICON Grandhotel & Spa Petersberg

the location is very nice on a hill looks down to the river

the room I had was not impressing and for such an amazing hitel i was expecting a little more from the room and the staff were not veey flexible for any upgrades with a little discount , so you get what you book. i also asked for a late checkout and the receptionist declined it saying there is other guest tomorrow wich it was clear the hotel was not full and i doubt it they just were not helpful and strickt !

The place is undeniably stunning and one-of-a-kind, however, it is disheartening to see the staff, particularly the lady at the reception, wearing a frown as if she is discontent. Despite the high cost of the place, customers are still being charged for parking. Despite booking.com indicating free parking, I was charged $20.

The place is undeniably stunning and one-of-a-kind, however, it is disheartening to see the staff, particularly the lady at the reception, wearing a frown as if she is discontent. Despite the high cost of the place, customers are still being charged for parking. Despite booking.com indicating free parking, I was charged $20.

Beautiful view

The staff wasn’t very friendly or welcoming. Also parking is not included.

It was a nice property, and room was large enough and had a wonderful amazing view of castle ruins and the Rhine. Breakfast was outstanding, plenty of options to choose from, and even had cook to order items. The French toast was delicious. Very nice staff all throughout hotel. Enjoyed the daily bottled waters left in room.

Bathroom was small. Onsite evening dining was extremely expensive.

Very dog-friendly, the staff was amazingly helpful

An nice outdoor area for the spa would be good

Absolute 5-star luxury with stunning view in very quiet surroundings. Comfortable, though not very special, room with view on Rhine and Drachenfels. Fantastic breakfast with again great view, nice restaurant and bar, spa with great massages and a staff that's on par with the 5-star atmosphere.

We specificly booked the hotel because of the spa. I was very dissapointed that the Turkish bath didn't work. Luckily the two sauna's were. But missed a jaccuzi and bucket showers for example. The swimming pool is rather small: four strokes and you're at the other side. Also they ran out of dry towels. Gym is better than the average hotel, but could be a little better equiped for a 5starhotel. No mats for example.The bar can be quite busy, but there was only one waiter. The poor man had to serve two sides and make cocktails, so he was very busy. He apologized for the delay, but it wasn't his fault. The management should at least assign a second waiter on weekend nights.Because of the broken steambath we didn't have to pay for the minibar and parking. Appreciated that.We dined in the bistro and restaurant. Bistro is cheaper but lacks atmosphere, go to the restaurant instead. Great service and nice food, but off course totally overpriced since this is always the case in these kind of hotels. A warning (not the hotel's fault): when the parkking garage is full, you can park on the public parking lot at Petersberg for 12 euros for 24 hrs (garage = 15 euros). But the machines don't take non-German credit and debit cards, so it's coins only (no billls).

Poor

The swimming pool was dirty and small and cold.. food not good or special but expensive

The hotel has great location, amazing view and nice park. There are many trekking trails in the surroundings. Generally the condition of the facility is good. There is a large parking. The reception staff is hospitable. The breakfast is superb!

The poll is very small for such size hotel, but the bigger problem is that it was very dirty. There was a paper napkin in the water and it haven't been cleaned during our stay! Also, the cleaning service is poor. Actually our room haven't been cleaned at all three days, despite the request that we have made at the reception and the sign hat we left on the door.

Very beautiful hotel, comfy bed, great bathroom, good breakfast, amazing view.

Spa really small, not enough staff for a nearly full hotel. The paintings (for sale) all over the lobby are ugly & kitsch and do not match the style of such an elegant place.

Amazing location stunning views , huge grand building G7 etc , silent at night, great staff ,super room overall a real pleasure to stay here and great feeling of exclusivity and feel good .

Menu in restaurant is confused and not terribly appealing ,standard of food average at best and wine prices v high .

Our stay at this hotel was truly special for both my husband and me. We were absolutely delighted with everything - the hotel itself and, of course, the wonderful staff. To fully immerse yourself in the atmosphere, I believe it’s essential to learn about the history of this place. Here, you don’t just stay - you have the chance to touch history. We are deeply grateful for this experience and highly recommend it to everyone!

Everything! The hotel is amazing, atmospheric, fantastic. The best on Rhein! Anastasiya at reception was very friendly and helped us a lot during all our stay. Restaurant food was great, white wines were perfect.

NothingSometimes the cleaning ladies knocked at the door too earlier for cleaning.

Excellent sevice minded staff at the front desk at arrival and in the restaurant. The food and the service in the restau

Just Fantastic.. I highly recommend. One of the best hotels I have ever stayed at. Service, food , clean atmosphere.

Most I liked was breakfast! Such a choice of everything! ? Staff were at the top! So helpful! Massage was superb! My partner's muscle stiffness finally gone!!

It was available and now it’s clear why

Definitely not 5 stars hotel. Worst staff ever. Waited with other people about 40 minutes for the receptionists to come. Despite is says it’s pet friendly on the Booking.com, they told us that it’s not allowed with cats (3kg), after some negotiations they told us we should her keep in a box. After 2-3 hours after we checked-in, they called and tolled us we should pay additional fees. Very bad insulation, you can hear your neighbors and people upstairs. At 5-6 you’ll hear the cleaners, despite it’s not clean there. Also you can hear hammering from the pipes every time someone uses water. Also asked us to pay for a parking that we haven’t used. The whole time customer support didn’t responded and haven’t called back. On the day of checkout we waited even more, because they couldn’t manage people and one old couple was struggling to get their car back. Forgot to mention, you should also handle your car by yourself. The bar and restaurant the same service, example: ordered food and drinks, after waited and asking for menu for several times, when it finally arrived there were no cutlery, so we waited about 15-20 mins for a spoon, one spoon…

Excellent hotel, luxurious, clean and outstanding breakfast and diner.

Everything was great and the views are amazing.

It is one of the best views of the Rhein River we ever had. The room had a Balcony with an amazing view. Also, it is one of the few Hotels claiming to have AC and actually do have one functional. The breakfast was great, sitting outside with a great view.

Everything was great

Beautiful hotel in a fantastic location with stunning views over Bonn and the Rhein. Lovely, well-appointed rooms, excellent facilities, very comfortable and clean. The hotel is an oasis peace and tranquility. The staff were friendly and attentive. We thoroughly enjoyed our stay and would highly recommended the hotel.

Great location very quiet, nice big rooms , good spa. The food at Bill restaurant was very nice

The service during the diner was not to the standard you would expect for such a place. The sauce for our meat was forgotten, they did not notice when our glasses were empty, forgot to bring the glass of white wine we ordered and finally for the desert they forgot to bring one out of the two. It is fair to say however that when we made them aware the person in charge came to apologise and gave us a rebate. Still i would have preferred a better service. Finally we may have been unlucky as the housekeeping service rang the bell at 8am in the morning and so woke us up. Again not something you expect in a 5 stars place.