DoubleTree by Hilton Hotel Jakarta - Diponegoro

Exceptional customer service, very clean, unforgettable buffet breakfast, great room service

The variety and quality of foods at the breakfast buffet are truly outstanding.What really stands out to me, though, is the staff — every single person is exceptionally kind, helpful, gracious, and generous. It’s such a pleasure staying at this property, and I can only recommend it in the highest terms.

Nothing!

Every thing is great about the property. Staff are helpful and marvelous. Sandi (family care) staff who was serviable and nice talking to. Management team were so amazing as well in welcoming us. Absolutely nice and clean room. I enjoyed the breakfast ?

Unfortunately, there are just two elevators ? for the whole Hotel which some time takes too long to catch up one, especially in morning -breakfast time- and when the hotel ? is full.

Pool and breakfast and cleaning

Elevators are not enough

Most staff are friendly, that's normal!!

My booking said, suit room with a balcony. But there is NO balcony.

Beautiful pool. Central area. Good breakfast

Sometimes the breakfast was cold. Food was not kept in a warmer so if you went later it was cold.

Check in process was fast and the staff was friendly and helpful. Breakfast was surprisingly great. I also had a change to have dinner at the restaurant, and the buffet menu was great. Location is not really in the middle of the city, bit it was perfect for staycation getaway.

It was clean, the pool was great and big breakfast area.

The room is very comfortable. The staff is extremely nice and helpful.

Pillows a bit old/smelly. Breakfast buffet is very big but the quality of the food is not great.

The breakfast is amazing. It is very complete with so many options. The staff is really amazing! They are very friendly and attentive to detail.

I like the service when checking in, the breakfast buffet and my stay in the King size room.

Staff at Open Restaurant and special thanks to Nyai and her team was so helpful

Carpet in room need to be wash

The hotel was located in a good area

The hotel needs serious improvement in cleanliness and to be updated. The room carpets were heavily stained, our room which was on the 5th floor did not get hot water. Our room smelled like smoke even though it was a non smoking room, and we could hear our neighbors as the walls were very thin. There was dust or mold on one of our walls. I felt when we wanted to address these issues, the front desk responded but the issues never got resolved and we were ignored. We were able to move on the last day due to the smell to the 15th floor and we got hot water on that floor. With all the choice of hotels, I would not choose to stay here again.

Very relaxing stay as there was everything I needed at the hotel. The food options were fantastic from breakfast to different dinner options. Perfect for 2 nights recovery staycation for my long travels. Also, the gym was outstanding!

The sound proof of the walls and door wasn’t great as I could hear little kids running and shouting on my floor when I was trying to go to bed.

- Spacious and clean room, strong AC - UK plug bedside sockets available - Buffet breakfast with local/western/asian/middle-east choices - Nice and friendly staff - Close to Cikini train station and just one stop to Manggarai station for the airport train

- TV was a 55" new model but Chromecast/Youtube not supported - No restaurant/supermarket downstairs and convenience stores nearby closed after 2200, would be nice to have a 24-hr vending machine in the lobby - Only 2 lifts available, might need to wait a bit longer in morning

I choose this hotel because they have a huge swimming pool but at the end I don't have time to use it. It was really a good hotel with friendly staff, unique lobby, very good good good good breakfast. You can enjoy it near to swimming pool. But I think the room was quiet small for the price they are selling. But my experience was really good and has a strategic location. Definitely will coming back to have a staycation not for the transit.

Thank you for Open Restaurant team especially for Nyai Ibe. She is very professional in handling us during breakfast time during my stay

Reception, on the 29 May she told me that my stay for 30 May had been paid. As I remembered that I haven't paid yet and I told her. But She insisted that I had paid. Well ok than. On 30 May in the morning one of the Reception calls us to the room inform that the second night need to be paid, turns out there was miss understanding internally. Many years I stayed at Doublethree and for this stay was the worst

Room and Pool

Reception staff

Everything;stuff,location,clean…etc.

The location

The bed sheets was very smelly and had yellow colors