Sheraton Westport Plaza Hotel St. Louis

My aunt use 2 work there & I have been going there every since. I love the location.

New finishes all updated in rooms.

Need to power wash entrance driveway. Need to refresh the entrance.

I liked the fact the hotel was located off the interstate.

I felt the hotel was dated for the price range. The shower did not work correctly and the room smelled like mold. Our allergies were bothering us the entire day after staying in that room.

Free Starbucks in the lobby was a pleasant surprise. Appreciated the free parking, which is rare for a hotel this nice.

Both pool and Sauna were closed. There was an odd smell in the hallways and in our room, like glue or latex.

Everything was great. I booked the hotel due to no power as a result of the storm. Upon arrival I found out the hotel had been without power for hours due to same reason. The staff was so kind and so patient. I appreciated that.

The staff was outstanding! Everything about this property was top-notch! Because the property is next door to another property owned by the same company, guests have access to an indoor and an outdoor pool. I would highly recommend staying here!

I liked the location and services downstairs. The staff was excellent - very helpful. I had reservations for a king bed. But when arrived I was given 2 queens. I asked to be moved, which they accomodated.

Worn out bedding and old beat - up furniture. The refrig and TV were excellent however. Definitely a mixed bag.

it was close to where we needed to be for the evening

Couldn't get the Blues game on the TV. The listing was showing on the lineup, but the station was not available.

Our original room had roaches! The staff was very accommodating and upgraded us to a king suite. This is not the first time I¿ve stayed at this hotel but, it is the first time I¿ve had this experience. Not sure if I would stay here again.

Located in Maryland Heights. Nice area

Dusty. Stains on chaise lounge. Coffee pot didn¿t work in the room.

Large comfortable rooms, with nice appointments and a very comfortable bed. The staff was professional and helpful- if not super friendly. But they took care of us and were polite.

Not really. We have stayed here many times, and it is always descent and has an "upscale" feel to it, though it is an older hotel in decor and appointments. Covid protocols have seen ALL hotels skimping on daily service and extra amenities. But OK.

Location was good.

Old and outdated decor. Furniture was dirty or stained.

Location! Westport Plaza has several restaurants and is close to the interstate.

Rooms are old, outdated, and smell. Had them change my rooms due to odor, but it did not get better. Hairs in shower which tell me that staff is not cleaning apporiately.

Location was a plus for in and out.

Very tired. Not very clean. Hallways musty and hot. Front desk person was bored and unfriendly.

Clean and comfortable room.

AC didn¿t function properly in first check in room...but they immediately moved us to a room that was just right.

1 Noisy AC/fan 2 1st room smelled like burnt plastic. Switched to 2nd room and it has the same smell. 3 Extension cord routed from night stand to the other side of the mattress and placed between the box spring and mattress which could be a fire hazard.

Location and attached amenities, parking was great as well.

No. Everything was great. However, cleaning was at the door a little before check out. Give us a little time.

The water pressure in the showier was amazing!

Black hair on the bed, in the shower and in the sink upon arrival.

The attachments and sister hotel which I was under the impression I was getting . It was False advertising.

Everything. Loud, rooms weren¿t clean, false advertising w the sister hotel.

The location was great. I was on the Club Level and had a balcony, it was nice.

The rooms could definitely use an update! Those popcorn ceilings are horrible.