Staybridge Suites Houston - Medical Center By IHG

Location

They advertise free parking. Yet w/o knowledge, charge 10.00 for parking days AFTER check out. No front desk staff EVER stated that there was a charge for parking. Therefore, the hotel is FALSE ADVERTISING free parking and illegally charging guests cc

cleanliness

not enough supplies. No dish soap no dishwasher soap, no kleenex, only two pans, not enough silverware.

Like the roomy rooms. Also very quiet, especially for the location.

Only one elevator in service.

Location!!! Location was excellent. Close to the medical area and with plenty of stores and restaurants to choose from.

Loved everything!

Breakfast was nice

Our room garage wasn?t taken out at all except Friday. The only way to get extra towels was to go downstairs Our lights went out during the night on one side of the room. They did fix them the next morning.

Nice staff. Large home sized refrigerators.

The microwave was broken. I had to walk my TV dinners down to the receptionist who kindly cooked them for me. The light over the kitchen area would only turn on half the time. Tub drain plug kept slipping closed during a shower, had to keep opening up.

Location & clean

Elevator didn't work right

Just the overall atmosphere, ease of parking, cleanliness of the room, ease of reaching hotel.

Nice two room suite set up for an affordable price.

Carpet outside my room had strange white powder spill on it the entire time (room 230) and it was never vacuumed up although I was there 3 nights. Room bathroom fans did not turn on. Breakfast could have more days with bacon and biscuits and gravy.

Location

It said for 4 adults. There was no room for 4 adults. False advertising

Was here for the Texans game and location was perfect. If going to a game this is one of the best if you plan on walking to the game.

Nothing we really enjoyed our stay here

The room was great, like a small apartment. It had everything I needed and it was really easy to get to the Medical Center. Almost all the staff were super friendly and the breakfast was pretty good. I would definitely stay there next time I'm in Houston.

My only complaint would be that nobody came to deliver more towels and empty the trash on one of the days (the trash cans are really small).

We stayed in a suite with a queen bed. The kitchen was fully stocked. It had dishes, utensils, cups, glassware, etc. Even provided dish soap and dishwasher soap to use in the dishwasher. The frig had an ice maker too which came in handy.

No complaints.

Clean. Better than average hot breakfast. Well informed staff.

Did not realize shuttle within 3 miles was available.

The staff was amazing. Very friendly and helpful! I can¿t not remember her name but when I checked in, the room I booked wasn¿t what it thought it was. She was amazing and made the change for me.

Nothing. It was just what we needed and the location was ideal.

I would say the fact they had a kitchen...but the outlets nor the stove worked!

Uncaring staff, broken stove button (couldnt even get the timer to work on the stove top!!!) Had to switch rooms, were lied to about there being a hot tub when we first checked in

Very clean, updated and accommodating staff!! Nice pool too.

They did allow guests to use the pool past 10:00, breaking the pool rules. There was only a shower no bathtub, the bathroom did not have a door. The door was only for the toilet and the shower part.

There was an extremely loud outdoor concert across the street at the NRG Arena and it made our Sunday super awful.

Location suited our needs.

Not the cleanliest. Room wasn't ready on time.

The hotel was very nice and clean. It had only been open for a month. Pool area very nice.

Yes!!! When I got home and looked at my credit card bill, they had also charged me for the room. So I was double charged!! I have talked to the hotel 5 times over the last 2 weeks and they still have not credited me back my money.