Holiday Inn Newport News - Hampton By IHG

Room was spacious and hotel was well located for our needs. Staff was friendly.

Room could have been cleaner. Breakfast was not included, so it was expensive for a limited buffet.

Location

Air conditioning, room needed some updates, musty smell

Large room.

The hotel common areas were absolutely filthy and in disrepair. All lobby furniture had stains. Carpet was torn. Elevator walls had prints and smears all over them. Floors looked like they had never been cleaned. Massive cockroach in the room!

I loved the staff. Staff is a great! She really kickstarts your morning with her positive energy. Staff at the desk were happy to help for everything! And I appreciate Reggie for the extra blankets he brought at 11pm !

The room could have been kept cleaner. I was out all day and came back to an unmade bed, un-freshed cups & k-cups. The housekeepers should be knocking before entering a room. I had a late check out & the housekeepers came in twice before checkout time.

For the most part, the staff was amazing. Kind, friendly, and accommodating.

One of the staff used my contact information to register another guest at the hotel. I didn't understand the situation and it wasn't explained to me very well, but another guest was registered with my name, phone, and email information.

Shana only worker in breakfast area while the rest of staff just watched her. Ed at front desk was outstanding in assisting with complaint of no maid service.

Age of hotel, breakfast not included

The cleanliness.

Yes. I had to wait 1 1/2 hour to get two rooms, after traveling four hours to get to Newport News, VA. I was very disappointed.

Safety, cleanliness and friendliness of staff.

Leaving it. Overpriced and overrated.

Dirty, bugs, and poor condition (paint chipping, caulk cracked, etc.) Property is broke. They are not doing deep cleans and neglecting normal maintenance. $13 breakfast coupons should have been $2 as quality of hot food was lousy.

Room was very clean and in a great location. Very comfortable beds.

My room location! The room!

The Breakfast food and the cleanliness of the Hotel Restaurant.

Good parking Quiet rooms Helpful staff

Bathroom was not stocked

The staff was very helpful and accommodating to my earlier check in request.

The location was a very industrial area.

The room was spacious, and there was a very good restaurant located within the hotel.

I stayed there six days and only had one day of full housekeeping service.

The hotel was in a good location with shopping and restaurants near by. Hotel was quiet and the room was very clean. The staff was very friendly. We got in late due to coming from a different state and our keys were already waiting for us. Will be back.

What I didn't like was the shower. When pulling the lever up, the water didn't fully come out the shower head properly. You never saw a server whenever we went into the restaurant that was connected. Otherwise, it was a good stay.

Very clean, super friendly staff, pet friendly and beautifully decorated for Christmas.

I wish it was a little closer to the city center since it was too cold to walk there.

Staff was wonderful and both check in and out went smoothly.

Overall room was nice and clean. Carpet has a couple stains but nothing a quick steam can¿t fix.

It was clean! It was the third hotel i checked into that day and it was so refreshing to have a clean room no bugs and comfortable. Its the only hotel I will use when I visit the newport news area.

I didnt have a list of channels, and I was never told where breakfast was served or what times. So we didn't make it to breakfast when i had paid for it.

Location, cleanliness and staff were great.

No "real" breakfast or meals. Burger Fusion is located here, but that's all.

The hotel is understaffed, rooms are not prepared and overall not clean.