Wyndham Cleveland Airport

I liked the aroma when entered the building. It was nice and clean. Staff very friendly.

I didn’t have hot water to shower with.

Location is s very good. Nothing in walking distance, but very accessible to the airport in downtown Cleveland via car..

General disrepair. Elevators not functional, elevator buttons not lighting up when you press them, laminate on door to hotel room, completely peeling away, bathroom door inoperable, light over bed not working both sides, telephone in room absolutely connecting nowhere, back parking lot door, not operable with key card, zero TV stations available in fitness room, uncleanliness in stairwells. I received a parking ticket, even though I filled out all the license plate information in order to validate that I was allowed to park in the lot. I was chastised by the shuttle owner for parking in the spot where the shuttle normally goes… I booked a King room and they gave me two queens so when I called from the room, they said no that's a King room and I said I'm in the room. It's absolutely two queens not a king and even though they apologized, I had to walk from the furthest, seventh floor room down to the front desk to pick up new keys to a different room and back…

Good location, very clean, quick check in. Our room wasn’t ready and we were in a hurry and they had another room that they were able to switch us too.

Room was not very cool. We brought a fan thank goodness and that helped.

It was a nice stay at the hotel. The only complaint is the pool wasnt available.

The pool was closed. I received a parking violation every day i was there, but the hotel staff took care of it.

Entry to hotel was nice

Pool was freezing, hot tub wasn’t working, staff was very unpleasant.

Rooms were clean

One elevator was out of order the other elevator was half working we didn't have towels or wash cloths in one of our rooms also the room keys wouldn't work for the back doors to get in the building to our rooms also the power went out horrible stay

Very good hotel, good breakfast ?

The pool was closed

Very good hotel, good breakfast

The pool was closed

Good location close to the airport, very nice drivers (free shuttle if chosen when booking), comfortable room, good value for money

Toilet slightly broken, no big deal

The room was clean. Other than that, Absolutely NOTHING

Customer service was to the floor bad. Before I arrived, I received a text stating my reservation was set. I called to ask a question because I am a wyndham rewards Customer & was told that I didn't have a reservation after having made it on the 18th & my arrival day was on the 22nd. It took booking.com to call them & speak to a supervisor to make sure I had a room & was able to check in at 11am when I arrived because we hadn't slept in 24hrs. When we arrived at the airport, we were told we'd be picked up at 1140 & weren't picked up until noon. When we finally arrived to the hotel, despite having resolved my reservation & check in at 11, we were refused a room. In all of this, the receptionist was rude & unhelpful & unaccommodating. I told her that this had been resolved with booking.com & the supervisor of the hotel & that my room would be ready at 11am & told her that if she didn't get us our room that we'd be camping out in the lobby & sleeping on the couch until 3pm when check in was supposed to be. When she finally caved and let us check in, she was rude about it. As for when we got to our room, the elevator wasn't working properly & only went up to the 7th floor. Our room was 892 on the 8th floor & we had to lug 3 bsgs full of formalwear, shoes & computer up the stairs to the 8th floor. When we got to our room finally, there was a slit in th wall & when I moved the curtain, pieces of the wall fell off. I travel a lot for work because my daughter is a professional model & actress & this by far is THE WORST HOTEL STAY IN OUR LIVES! Quite honestly, I will be contacting Wyndham Customer Service & Headquarters both after this experience. The Wyndham is supposed to be a luxury hotel & I frequent their hotel the New Yorker away from using booking.