Clarion Inn & Suites Grand Rapids Airport

Rude greeter at check in at midnight. Room assigned very long walk for handicap

The location

Yes they would not give me a refund because my name was different but was on the bottom of

It was dirty, the whole building smelled like cigarettes, there were parties happening in the parking lot, the elevator was faulty and shook and rattled, there were towels thrown in the hall, our towels were dirty, there was no hand soap in our room.

No room cleaning for 3 days, no continental breakfast for 3 days, no towels or toiletries,no coffee pot, broken windows, people smoking pot in parking lot, fights in hallway in middle of night, worse hotel experience ever!

The price of the hotel room for 3 days and 2 nights; along with the hot breakfasts

The hotel floors where our room was, it was dirty not vacuum at all!!

Found dead mouse. Rooms were very unclean. Place was a dump. Lots of room doors destroyed

Dirty health hazard! Checked in at 2 AM to an unmade room with the door open. Left immediately & paid for a 2nd hotel. Manager refused to refund our $221. Absolute thievery. Avoid this dump!

Location

It was very rundown, including many unsafe areas that were rusted out and broken. Our toilet seat was unattached and I couldn’t get through to the front desk for help. I’m also certain that most of the “guests” we saw, actually liv d there.

Mattress was nice

No washcloths in rooms,clock radio not working, told to use backdoor by pool, door always locked and keycard scanner broken

Night staff was great at trying to help and understanding our frustration.

Dirty microwave and a roach in one of my rooms, dirty sheets in the other. Hair dryers did not work in either room. Keys had to be reprogrammed repeatedly. No towels at pool area. The card reader at the pool door doesn't work so we got locked out.

Pool

Smell, not enough towels, not enough breakfast, not enough out-let's, vending machines didn't work, couldn't hardly pull know in bathroom on.

Just the location

Several things Lights were out in part of the room. Pillow case and blankets were dirty with food stains. Swimming pool was closed , smell of cigarette smoke was very strong

Nothing. It was not a safe hotel. It was disgusting.

It was dirty and disgusting we did not even stay one night because it was unsafe. They refused a refund.

The staff were very nice and helpful, the waffles 🧇 and coffee ☕️ was really good. Even though the breakfast was a little short

Overall the hotel looked ran down, there seem to be me anusual smell in the hotel. Exterior needed some help . The price did not match the hotel

This hotel is a health and safety hazard. The entire hotel and rooms reek of cigarette and marijuana. The odor is so strong that we had headaches. The other guests are apparently temporarily housed there by government agencies.

Cheap

Staff was rude barely anything for breakfast everything chipped or broken hallways smelled of smoke room was dirty never again will I stay here

The beds were comfortable

Trash outside the doors.. The room smelled like someone had been smoking in it

Location

None of the plugs worked in the room aside from the ones that already had something plugged into them, the water was cold in the bathroom did not get hot had to change rooms water was hot but plugs still no usable and garage everywhere weed smoke

Sorry to say was the price that brought me here.

No lock on the outside door to the stairs. Stairs and hallway in front of our room smelled like pot. Came down to breakfast 35 minutes before the end, nothing but cold cereal left and did not bring out any more hot food.

The miro fridge didn't work right the TV had only one channel and the I couldn't turn the air conditioner up or down