DoubleTree by Hilton Houston Medical Center Hotel & Suites

Location and free cookies!

Small parking lot. Also, having to pay to park for two cars.

Cleanliness and regular scheduled shuttle to the hospital

Service at the restaurant was not adequate

Treadmills

There wasn’t any communication and what I booked didn’t match. Said breakfast was included then in the morning my number wasn’t on the list.. was charged 600.00 extra than why I was supposed to pay.. not pending in my bank anymore, taken all the way out.

Desk staff very helpful.

Resturaunt. Food over priced. Place struggling. Good service but little business to sustain them because of pricing.

Location, cleanliness and staff were very attentive!

Proximity to MD Anderson

The parking situation is ridiculous. The hallways were musty, the rooms are dated and there were wet spots in the carpet (reported to front desk and they moved us, the second room had wet spots also), it was not on par with other 4 star properties.

Bus service to the hospital. The morning driver is great. Very friendly.

The electric was off as well as the heat and water for a complete day

open and available gym

No free parking and no microwave inside the room

Location

The ac / air system is not good always cold even if you shut it off. Parking is way too expensive. Need to have receptacles on the desk. You have to get on your knees to plug something in, which I can't

Location and cleanliness

walls are paper thin, you can hear everything people doing above and next door

Location, Ride to MD Anderson, Friendly staff & warm chocolate chip cookies.

The snack area adjacent to the front desk had very limited options for beverages.

Great staff, modern, very clean, and close to MD Anderson

When I checked in, they asked if I wanted a kitchenette. I didn't feel I needed it this trip, but I didn't realize that meant no mini-fridge and having to set up the coffee maker in the bathroom. Minor issue. I'll ask next time.

Location

AC is a nightmare. Won't shut off when too cold , sometimes starts blowing warm air. Hall way is freezing

Close to hospital. Was able to walk back and forth. Promptly provided a shower chair when unexpectedly needed. Very accommodating. Made our visit less stressful. Call hotel directly to get discounts for medical visits.

Location ..

Room service in styrofoam boxes is not good, didn't provide napkins or utensils. Pecan pie was awful. Need plugs on nightstand and tables with USB charge port. You had it on one nightstand. You need to clean above eye level on elevator

Location and quiet

Not the hotel per se, But a particular member of the staff could?ve handled the parking lot painting situation just a little bit better and a little more courteous.

Location in Medical Center and train station

Slow response to answer phones and long checkin wait

The hotel room was VERY small. Also did not include mini fridge as reservations said it would. Musty smell.

The location is great when you are visiting a person in the hospital. The room was very clean. They allowed my pet. There are places to eat within walking distance.

I was not aware that there was a charge per day for parking until I got an email with the bill after my stay. I should have been told this when I checked in. My room had no phone. We reported it twice. Only customers who upgraded their room got breakfast

The location was ideal for what we needed. The man working on Sunday morning at the restaurant was fantastic and accomodating!

- Undergoing renovations which I didn't know about - Hot water in the room did not work - Felt unsafe in the parking lot