Iberostar Selection Cancun - All Inclusive

The food selection in general and charcutiers like cheeses, jam, sausages are from spain

I liked most of the site. The beach and amount of pools was great.

A sales guy at the front who lobby. Think the name was Alex. He would not stop bugging me from day one on. He wanted a sit down meeting for 1hr with my wife. We were only there for 4 days and had our young daughter. The last thing we wanted was some sales pitch. Anyways on day one he offered to give me daughter a cake the night after we got there as it was her bday. Long story short as we didn’t take the meeting on the last day he charged me 100$ for it. The guy is a slime ball and made my family’s time there uncomfortable. After day 2 I wouldn’t walk inside in case he say me and tried to harass me. I’ve never experienced something like this in my life.

Close proximity to the airport.Perfect resort size and layout; easy to get around; not too big; right on the beach.Loved the open air taco place, atrium bar as places to hang out. Live music was very good. Just the right level of activities. Staff was friendly, engaging, and acted like they care. Lovely ocean front suite room. Much attention paid to cleanliness and details.

Dining at the restaurants took a little planning since you can’t make reservations.

Terrible

Very unprofessional, it was our honey moon and they gave us a twin bed room when we paid for a suite king size bed, they gave us a solution: put the beds together. It was our honey moon trip and they ruined it, if you have the option to go somewhere else, take it

The food at the new menu restaurant in front of the beach was great and the staff was very gentle.

Only one restaurant for lunch, one big buffet for everything.3 speciality restaurants but we tried only 1 because we did reservation. The other 2 were only available if you joined a list as soon as they opened,impossible to try, they should do a reservation list like in the Asian one.

Nothing stood out

Worn out vibe. The hotel shows its age. The gym was extremely small and mediocre at best. The food was okay. The staff at the pool is very slow to serve drinks. Usually only 1-2 bartenders for the entire pool area. Beach full of seaweed (not hotels fault but I could have stayed at my own pool at home and it spent 3k+.

Will not recommand this hotel. Dirty, old, and horrible food

Super dirty. The beach is full of weed. The food was not good. I got food poisoned.

The facilities, staff and food are great. Everyone is very friendly and helpful. At first we received the room that faced the kitchen and it was very loud, but the next day we were moved to a nicer and quieter room facing pool and the ocean.

We had in issue with UTI and asked the staff to call the ambulance, but they said they didn't have doctor onsite and generally couldn't understand the request. My wife had to live the the terrible pain until the morning, when we went to the doctor, who ran a checkup and called an ambulance.

Amazing location, really nice beach side room with balcony, food was delicious, always fresh and varied. Entertainment was great and beautiful kids’s pool.

Location, great food and super attentive staff.

Staff was great, resort was good with lots of activities to do. Pool area and the beach is wonderful. View from our room was amazing. 24 hour coffee shop and bakery.

The AC in my room was exceptionally loud and was very disturbing. I didnt get good sleep on most nights.Food was decent but would have definitely liked to have more options. We ended up going to their main buffet restaurant a lot which got repetitive. A la carte specialty restaurants are only open for dinner.

The food was pretty good and had a ood selection. Staff folks were nice and attentive.Nice little pools everywhere for the little ones to enjoy and perfect location if you wanna go to the hotel zone.

The resort has certainly passed it's glory time and needs to be updated. The chairs in the buffet area were literally peeling and the room furniture and colors are from the 80s For the amount of money you pay it should be all nice. I would rate it as a 3 star hotel

i like the variety of food, the buffet is very delicious especially the ribeye and the waiters are very attentive and friendly.

we have difficulty entering our room. the key card sometimes does not work, we must try it many times in order the door to open

Superb

The food was pretty much the similar thing everydayWe don't eat beef or pork, so we ended up eating alot of grilled chicken

Great pool and beach area. Magic show was fun. Santa arriving on a helicopter to hand out gifts to all the kids was unexpected and a neat experience.

The room was terrible - small, outdated, and uncomfortable. You could see the cracks around the room door and therefore hear absolutely everything in the hallway and rooms around you. Our neighbors were smoking and they might as well have been sitting in our room while they did since the smell was so strong. The food was terrible. While the buffet had an extensive selection, anything hot was subpar quality. Hibachi was okay but lacking much of what you would normally expect with that type of experience. The Italian restaurant was terrible - quality similar to Chef Boyardee. We had high hopes for the Mexican restaurant but it was also mediocre - nice presentation but much better tacos and guac are to be had elsewhere (guac was like when you buy a bag of pre-made for some reason at a grocery store).

Disappointed staff and no integrity

The concierge at the hotel mislead us. The hotel signed us up for Iberostar rewards without consent and does not respond to requests, emails etc. There are a few employees who appear to not like their job. Food in the buffet restaurant was often cold.

The hotel is amazing, the staff is so well trained catering to your every need. The food is plentiful, full of variety and choices, everything fresh and tasty.The room was big, the view was amazing and everything was super clean. It is truly an experience we will be repeating in the future!

It should have more space for children to play at. Also, I would recommend families with small children to get a room not facing the pool area as naps might get interrupted by the DJ and echo of music and stuff.

Specially The attention , food was good the areas was amazing too . Fernando at the from make us have a comfortable stay .

The room service menu don’t was too big

The beach was beautiful and the selection of restaurants and all day food was excellent!

The bedrooms were a little tired and need updating! The tennis courts were great and we bought our own racquets but the tennis balls were poor!

The buffets in the main selection part and coral club where the best restaurants for sure. The beaches are well cleared from seaweed in the morning. All the staff are super helpful and friendly.

The Hibachi was just ok. the Steak house was a disappointment with the buffet. The souvenir shop is way overpriced 6$ for a medium sized bottle of water. The hotel give out free water but its filtered tap water so the taste is lacking.