Holiday Inn Hotel and Suites Beaumont-Plaza I-10 & Walden By IHG

I love the waterfall & hot tub, my suite was nice as well

I think for the price u should include some type of breakfast

THE BED WAS MORE COMFORTABLE THAN ANY HOTEL BED I'VE EVER SLEPT IN. I DIDN'T EVEN WANT TO GET UP AND GO TO MY EVENT LOL ?

I was in this same hotel 9 years ago and it was nothing like this. They told us they were renovating and making some upgrades and boy oh boy did we noticed the difference. The staff exceptionally wonderful. It was a great hotel experience.

Air condition system was not working in the room. Pool area was not what I expected. The thermostat was broke for Jacuzzi I couldn't relax.

Reception was so nice. The inside was so clean and the waterfall beautiful!

Location

I didn?t like broken elevators, phone not working in room, and a hote supervisor at the front desk laughed at me as I walked away when I voiced my concerns. In addition my room was clean when I arrived and cleaned nicely by housekeeping.

Turned on waterfall at 10:00 the checkout time the next day ..... after I ask why it was not on the day I arrived and all night long.

No, breakfast for all customers. That was not an option. When asked about it the other clerk ( woman next to the one that check us out) offensive tone tell me they have an event center. The other hotels don't, your ice machine did not work.

It was clean, staff was great, and love the location

Rooms were clean & modern.

Signs in the parking lot say "Park at your own risk." Found this to be pretty alarming. Was there a week and didn't see many staff or any security the entire time-- seemed understaffed. The staff I did encounter were not very friendly.

Friendly staff, breakfast

Double bed was too small for husband / wife. Had requested Queen or King bed.

Before making reservation I called the hotel to confirm the indoor swimming pool was okay and working but then after arriving at the hotel and going into the pool the pool was cold even the pool room was cold so I had to cancel the second day

The main reason stayed at this hotel was because I needed to do some physical therapy on my injured foot as per doctor's orders in a swimming pool. But this hotels swimming pool was cold it was not heated. So had to cancel & ask for a refund of 2nd day.

It was an easy check in. They have some stuff in training, bIt was a easy check in. They had some staff in training, but they did great but they did grea. We loved our time in the pool.

The room was hot. I called down and asked for a fan and I think they said they were going to send down maintenance. Other than that everything was perfect.

Location

For a room that could sleep up to 4 people , only 2 towels. No extra toilet paper. Mini fridge had a leg off broken so every time you tried to open it the whole fridge rocked and everything inside shifted or fell off the shelf.

The indoor waterfall gave this hotel character and we enjoyed the comfortable chairs in the massive lobby! The glass elevator was fun to watch and the open concept of the full eight floors was unique! I will definitely stay here again!!!

The reason I chose this hotel was because I love swimming so I looked for one with a pool. Unfortunately, the pool was being worked on, needing a part that was not readily available, so I was very disappointed!

The room was nice, clean and safe. The hotel was beautiful.

The staff was most definitely the best part of my stay. They were helpful, super nice, and were easy to communicate with.

We had a handicap accessible room and the shower created a flooded bathroom. Water would just run down the curtain onto the floor and we had to lay several towels down. It was the worst part of the stay. The lobby echoes are pretty loud.

It was located close to I-10 and several restaurants were close by.

Roaches everywhere!!

The room wasn't ready when I arrived at 3:30. One of the keys didn't work. The toilet made noises all day every day.

Location

Customer service. This first he was nice the 2nd time he was rude as if he was having a bad day.Not friendly at all.

Great location with lots of nearby restaurants, beautiful waterfall inside hotel, and the elevators were very fast and have a glass wall so you can see out into the lobby as you ride! Beds were SO comfortable! Room was nice!

It was clean... Water fall

Yes..Free breakfast would be nice .Free water for the room. Most hotels that coast 100.00 Give something back like that