Leonardo London Heathrow Airport

Front desk staff was very helpful.

Food and beverage at dinner was pretty weak although the breakfast buffet was quite good.

Every staff member that I encountered was incredibly kind and provided me valuable information without having to ask

Refrigerator was warm and a/c setting likely not properly functioning

Bus to airport right out side

No pick up from car rental, over a mile walk with bags

Great location near Heathrow and great price. Very well done hotel with a good restaurant. Great if you have a layover for a day or two and staff is very friendly.

They don't have free travel supplies in case you forgot something (like toothbrush/paste, razor/cream, etc.). You have to buy it from their gift shop.

It was clean, the staff were very friendly and helpful, and the location was great.

Great service and nice restaurant

Last time I stayed there was a fridge in my room with complimentary snacks. This was present this time even though I paid the same.

Proximity to Heathrow Airport.

It was not especially clean, and the rooms a/c shut off constantly while sleeping. It made for a very, very uncomfortable rest. It was also noisy because the rooms have to open their windows and the corridor is noisy late hours.

The room was amazing, super clean very elegant. For the price I was not expecting this at all. I would stay here again and again.

The check in was so smooth and easy the staff was so friendly and I can?t get over the quality of the room and cleanliness of the hotel overallz

Close to LHR

The service from hotel employee in the breakfast area was spectacular. A true professional and gentleman!

It felt like a bargain.

Close to airport

Did not meet expectations

Close to LHR

The beds were comfortable and the shower was great.

Would be nice if the bus shuttle was free from the hotel to the airport.

The front desk staff went above and beyond

Location and breakfast

Convenient for a long layover

Shower didn’t have a lot of pressure and the water wasn’t that hot.

Proximity to airport. Staff was friendly at check in and convenience of breakfast on property.

Check in went very smoothly and the staff was exceptionally helpful. I especially appreciated the information provided at check in.

The room did not have a facecloth which I discovered in the am while preparing for a shower.There was no free shuttle between the hotel and airport.

I had a great stay and staff were amazing.

The only thing was that the room was cold and when we mentioned it to staff they increase heat but maintain a little cold throughout the night.