Holiday Inn Roanoke-Tanglewood-Rt 419&I581 by IHG

Leaving

It was dirty, the hallways and the rooms. Staff was not helpful and they were rude. There is no tea in the lobby for when you get up. No breakfast unless you pay per person.

Staff at front desk Thirsday Oct 4 very helpful in checking room for lost item

Bed not comfortable, bathroom inconvenient, paint on bathroom door

Clean, restaurant on site, fast friendly check in

Friendly staff good price and quiet

Location and excellent rooms

I would have liked a mini fridge.

The gentlemen that checked me in was very friendly and helpful.

My room was filthy. When I got to the room the door was cracked open. A dirty washcloths was hanging from the shower pole. The trash cans all had trash in them. The last persons toiletries were still there and the tub had black marks in it. Not clean!

Included breakfast & layour of roon

Did not get enough towels or bath mat. Had to go to front desk.

A room was available when we arrived.

The beds were so hard you could hear the inner springs when anyone moved at all. The AC was completely unpredictable. Calling the front desk was useless.The staff was rude and dismissive. The worst was the restaurant. Food never arrived.

Clean

Staff did not follow through with relaying a message for a change in room type. Resulted in having to utilize the short couch for sleeping as they didn?t have the type of room we needed.

Yes they charged me a pet fee and I didn?t have a dog , they charged me 157.95 cents and the manager has not answered my calls

Newly renovated room.

Lack of towel racks and hooks in the bathroom. There were 2 of us and only 1 hook & small towel rack. Not functional. 3 hooks would be best. Bed was too firm for my liking.

Quiet and friendly staff.

The parking situation is ridiculous, especially for us folks using handicap tags, literally had to park far away and walk and this is dangerous for elderly and single women at night.

The room was very clean and comfortable.

Outside entrance very worn and somewhat dirty.

Tornel was exceptionally helpful today. I came in but my Uber driver arrived before I could check in, however he came to the front door to let me know I had my room waiting when I got back exactly where I wanted. That is incredible service IMHO. Kudos!

There was a very long fire alarm at 3am which was disconcerting

Poor staff. They gave away another customer?s room to another person. Had me locked out. TV has no internet. Towels are dirty. Minimal parking space.

Location to business meeting.

Red dirt all over lobby and elevator floor .

Did not like nothing!!!!!!!!

Flies in room . Joined room did not ask for it. No parking spots had to park across the street in another business parking lot

I have stayed at this hotel twice and twice I have gotten rooms with a broken ac unit.

bathroom

10 miles from I-81. They charged for breakfast. My room was a long way from the elevator.

clean, convenient location

I was charged $15 for who knows what amenity. I only took a shower and put some things in the fridge. I won't dispute the charge because it's a small amount. I have never been charged extra at any other hotel. Disappointing