Sheraton Grand Nashville Downtown

The room was big enough. That was the ony good thing. Everything else was really bad.

No window in room, double-charged for "destination fee" already paid on reservation (and no facilities at the hotel to even justify this junk charge), charged for minibar item that I never took, 10-minute uphill walk from Broadway area, no pool.

The location was good and the hotel was clean.

There’s a hidden destination fee. The staff also let you know that you have $12.5 credit to purchase food from the restaurant and when we did that, they didn’t honor the credit. Felt like we were scammed. Also there’s no refrigerator in the room.

Location

The room was small with no window. There is a parking fee of $60 and a $35 charge to use the fridge in the room.

The restuarant wait staff

Yes..all the amenities were fee based. I felt ripped off. The hotel charges a destination fee of 25 dollars plus tax daily. There was a fridger in teh room, it had a fee to activate. Parkign was another rip off at 52 dollars a day. Placed sucked.

The staff was very friendly and helpful, especially the valets. They were quick to answer every question and give directions.

All the added fees. The outrageous parking fee and the resort fees were not mentioned when the reservation was made and were unexpected. Also did not like the mini fridge in room being stocked so we were unable to use it for personal items.

The price was the best compared to the same style of hotels in the area.

Parking is $57.07 and its mandatory.

Staff were so friendly!

Outlet for coffee maker did not work. Also the sink had a very slow drain.

With the over town cleanliness, I was very happy with the hotel and the area.

There were no refrigerators in the room. Also, almost everything on the breakfast plate or what was served was over salted and hard to eat. At night the store was depleted with items and not restocked.

Somewhat clean, but it could?ve been better.

Shortage of staff. Especially at the bar they offered a free drink, but the wait time was too long so we opted out of that. Elevators were very slow and one had jammed causing a 911 call. 10 times faster going up and down the stairs to the seventh floor.

Great location. Friendly staff. Clean and comfortable room.

Internet service did not work. No refrigerator in the room(BUT an employee brought one). Only 4 elevators for 25 floors caused delays.

Walking distance from downtown.

Cleanliness, the staff wasn?t very personable, and the price for parking was outrageous.

Location and great breakfast for great price

No more golf cart.?Asher the Dasher

Location

No hot water for showers...phone didn't work...parking cost excessive...staff was unclear on fees...

The room was roomy and very clean

Pay to park was too expensive

Bed sheets were uncomfortable. The room was warm, made it difficult to sleep. Shower - terrible design, I almost fell twice. Taking a shower in a curved bottom tub is the dumbest design I have ever seen.

The location and cleanliness.

Prices were higher than expected for food and drink.

Location

Mattress was a little too firm and the resort fee is a joke.

It was close to everything

Having to pay 50.00 a day to park when you purchase your room it doesn't say you have to rent a spot for your car

Clean and nice location.

Parking was kind of a hassle, limited.

Too much bad for any good. Ruined our anniversary stay. Was going to extend but went to another hotel.

For starters, they were cleaning the windows and playing loud music that drowned our room. It was missing a fridge. The valet said he would have one brought up but never did. Parking was way overpriced. They were doing construction at 1am very loud