Hilton Houston Plaza/Medical Center

The location, the price, the cafe.

We stayed Friday-Monday, and the cleaners never came to clean our rooms. The elevators were not working during a certain time frame, to our knowledge, and we were on the 16th floor. $20 for parking every day.

I liked the cleanliness of the hotel and location.

Parking is $20/day

It was close to medical center

Bathroom had no bars to hold onto for toilet. Shower was not wheelchair accessible. Pool was closed, bar was closed and gym was closed due to remodeling.

bed

elevators, parking garage, staff, over charge

Location

A lot. The lightening in the room was horrible. The bar service was horrible. There was only one working elevator. The hallways had a very musty smell to them. The shower was not well kept. There was a light out in the bathroom so only one vanity light.

Big room

Had to ask for a microwave , didn't like my food from restaurant carried through lobby , the fresh vegetables on my meal look like they were from two day prior.

Proximity to medical center

Hot water was out for a bit, heater did not work for a bit, but the staff had these issues fixed.

Excellent kind staff, really nice location and room, shuttle service to hospital.

The staff and the location. The manager was especially kind and took responsibility for one issue that I encountered and offered such a sincere level of care. The location is central to Houston. In the Med Center, but not on noisy road.

I couldn't figure out if the outdoor pool and outdoor bar area was actually open in the winter. More clear signage and in-room printed guides would be appreciated.

Beautiful hotel and friendly staff

The breakfast was subpar. I paid $41 for breakfast and got 1/3 the items on the breakfast bar.

Price was important

Garage was a little scary and seemed a lot of pot being smoked there

Rundown. Seedy/scary clientele. Expensive parking. Two elevators for 19 floors?

It was very clean and the Staff was very nice and professional.

The Parking Garage was terrible because it is designed for small compact cars, and I had a full-sized Truck. And it was a nightmare driving in it. I had an accident by hitting a poll. The truck is a 2024 Chevrolet Silverado.

Located close to the hospital we were going to

The bed had a broken board under the mattress which made an uncomfortable sleep. The conjoining room to ours had a screaming baby that kept us up until midnight, we know that is not the hotel?s fault. I guess the walls are very thin.

Staff was very polite and very helpful.Made us feel welcomed from the time we walked in, to the time we left.

Room was kept cool all day other than when it was time to sleep... kept waking up at night due to room not being cold.it was very warm at times.

Clean and helpful staff.

The ducts inn my room was full of dust and mold, which greatly affected my daughter and husband's allergies. I spookecw the front desk manager. She made minor adjustments to my bill. The excessive build up of dust in the vents and moldy towel placed nvent

Everything very shabby no hot water TV didn't work room service took over a hour we had to change rooms twice.

comfortable bed

water running into the elevator from somewhere, adjoining room very loud, air condition unit extremely loud, charge appeared on my account I never authorized nor did I purchase or use anything

Close to Houston Methodist Hospital

Yes. Charges for parking in their parking garage everyday, cost of snacks in their lobby $5 for a small bag of popcorn, no free breakfast, paper thin walls in connecting rooms, no shuttles on the weekends, not what a Hilton should be at $--- a night

Location was great

The room needed renovation and the refrigerator didn¿t get cold