Homewood Suites by Hilton Memphis - Germantown (At Campbell Clinic)

Location and breakfast

Parking and construction

Staff was hospital. Rooms are nicely designed. Breakfast selection was great!

Furniture was visibly dirty.

Front desk lady was callous to welcome hotel guest. Elevator had bad smell and bath tub in my room was dirty.

Location

We were put in ( PET ROOMS ) Bad Smell 2 hours before checkout on Sunday morning, I returned to the room to find 3 men, installing internet cable.

The location, friendly staff, exceptional rooms, quietness, tall toilet, ceiling fan in bedroom & water power of the shower.

Everything was above expectations.¿

Our stay was great, comfortable and spacious. Housekeeper  was very friendly and happily helped us out of a pinch, which we much appreciated. Jessica (b-fast room) was a delight. She works non-stop, always had a smile for us. Hope to come bac

We were not too happy that the air conditioning, fan, and bedroom light turned on in the middle of the night... :(( Also the strength of the door magnet, ("do not disturb") is very weak and needs to be replaced. It fell down constantly... That's al

The hotel was very clean and put together nicely. The breakfast attendant went out of her way to say something positive and kind about each kid that came through the breakfast room and I thought that was very amazing! Thanks for lifting our youth up!!!

People were friendly.

Hotel was dirty, old and unkempt. Creamer for coffee was spoiled. Furniture had dirty stains over it. This was not worth the money I spent. I was very disappointed.

We felt very safe in this area, felt like home. Hotel staff was so nice, room and bedding was very clean! Loved everything about our stay!

This hotel was great and so was the workers!!! One of the cleanest hotels I¿ve ever stayed at and I lived the way the pool is inclosed by the hotel. Felt very safe

There was absolutely nothing to complain about¿nothing

The size of the suite an having a separate living room.

Our air conditioner went out the first night an couldn't be fixed, there were no more double bed rooms available an the lady didn't act like she was happy that she had to give us 2 king rooms since 5 of us couldn't stay in one king room.

Location

I order and paid for a 2 Queen bed suite and they did not deliver and would not change rooms.

Location Complimentary breakfast selection

Extremely cold hallways

Safe, secure location near nice eateries. Very responsive and friendly staff. Common areas were nicely refurbished and the bathroom had plenty of fresh towels and seemed very clean.

Some of the furnishings in the room were a little beat up. Also, I wasn't sure the dishes and utensils were clean (they didn't look like it) and there weren't any in the cupboards, so I had to use plastic.

The woman working at breakfast was very pleasant and helpful. Bed VERY comfortable, room clean.

Room not ready on time, intense LEMON smell in room, difficulty getting towels, ceiling fan light over bed came off and on in the middle of the night. No parking space when arriving back at 10:00. Overall we expected some issues given current times.

Room was fine.

They did not have the room that I booked available, even though I stopped by the Hotel earlier in the day to tell them we would be checking in a bit late. So... they gave the room to first one that showed up I guess. Not good! I have asked for my money.

The room was spacious and clean. The staff was friendly and very hepful.

Room had stove, fridge, microwave, and dishes. TV had free channels and pay-per-view (no cost to guest). Hotel had (1) exercise room, (2) business center (3) free full breakfast, (4) coffee in the lobby 24/7 and (5) free newspaper.

Hotel staff had trouble with keycards initially. Room door had to be unlocked by staff. Problem resolved eventually. Staff apologized for inconvenience.

Great Staff. Enjoyed having a suite with cook top, large refrigerator and dish washer. Breakfast was great.

The only thing was the room needed and additional luggage stand. All else was good.

Location. Breakfast was ok overall.

Old and smells of mildew and smoke. Needs to be renovated. Not very clean.