Hilton Washington DC Rockville Executive Meeting Center

Rooms were clean

We booked one day in advance but when we get there we were told they had no room for us .They didn’t even offer to accommodate us at another Hilton. People at front desk were very rude.

Checking out

No microwave, the staff treated the children poorly. Very rude and unacceptable. The elevators were broken, and the trash was overflowing everywhere in the parking deck and in the hotels.

The staff. They were professional, knowledgeable, and helpful.

Accessing the parking lot of somewhat inconvenient.

The location because we can just hop onto Twinbrook and go to DC.

No keypad at back entrance. Person who checked us in did not explain the incidentals of $100 upfront. The front desk did not tell verbally tell us about the wifi code being different than the website. Loud guests at 4am.

I didn't like anything about this hotel.

The window looks out on a hallway. Light pours in all night. The staff was rude and not knowledgable. The parking is $30 day but they don't tell you that. Room service was confused and didn't get my order online. Several outlets were broken.

Location and access to the metro

TV didn't work, cold water in sink didn't work half the time & outlet for hair dryer needed to be fixed.

Location

I booked with the expectation that breakfast was included and it turned out that it was pick something at the Starbucks coffee counter

The cleanliness, the convenience in regards to location (we visited Baltimore and DC this trip), the friendly and accommodating staff, the comfortable king bed and room we had, the space. Just can?t say enough good things about this hotel and staff!

No- everything was great.

The rooms were basic but clean, wish I had a microwave in the room.

Location

They were supposed to give a parking credit which the GM later denies. Although it is on my check-out invoice.

The remodeling

My AC went out the last night and the water was turned off in the middle of the night with no warning. When I explained this to management when I checked out, I was only offered a free coffee and a pastry.

spacious room, hot shower, nice tv, modern, clean

no pool ?

The hotel was clean and the staff were very nice. The restaurant there actually had really good food. If I needed help with anything, I received excellent service from those who helped me. It's a nice little quaint hotel that's not overdone.

Hotel was very clean and quiet. Staff was friendly and acted promptly when we had an issue with the bathtub draining slowly. Location was good for our stay.

The negative I have is that they do not provide free parking for their customers. Parking is available, but there's a $25 a day charge even though we only parked during the night. This little item was left off the website or I may have just missed it.

It advertised that they had streaming service. They did not. Also, we had a late check out for 1 pm and housekeeping was knocking at our door at 12 30

Location

Staff and the deposit and parking

The staff at this hotel were incredibly helpful. After a last-minute change to the number of people in my party, they worked with me to find a room that would suit my needs without any issues.

There is a restaurant and a Starbucks on site, though I would have appreciated some inclusion of small breakfast items. The Starbucks on site also opens later than standard Starbucks, which was a bummer!

Cleaning and the atmosphere

Next door had their one boom box and yelled all night long

Good location, clean, huge underground parking lot, friendly staff.

Parking gates does not operate properly. Confusion between office tower and hotel tower from parking lot. Elevator locations signs should be highlighted. Parking charges are high.

Friendly staff. Very clean. Great location.

Parking at $25.00/day seems high considering you are paying to stay there.