Four Points by Sheraton Detroit Novi

I liked the quietness and the cleaning staff kept my rom nice.

The water situation, of course not anyone’s fault, was not a pleasant thing to run into as I registered. You also provided as much bottled water as needed, which was great. When I registered, I asked the front desk how we would know that we could use the faucet, toilet, and shower. I was told by the front desk that they would slide a notice under our doors. Well, that didn’t happen. When I got up the morning after I registered (my first night) I looked for a note. None there! So I got dressed, brushed my teeth and washed my face with the bottled water and headed downstairs, asking at the desk the situation with the water, letting them know my toilet needed flushing. Well was told, “ Oh, you can use the water now just don’t drink the water.” Well I was quite frustrated and upset because I would have loved to take a shower, before my long day at a Conference and flush the toilet which wasn’t the best situation as far as cleanliness. So, chancing being late for the Conference, I hurried back to my room, flushed the toilet and took a quick shower before heading out for the day. I found too, that the front desk were not as cheerful and pleasant as they could be.

I would like to be very fair to this hotel in Novi where I recently stayed, Four Points Detroit Novi. The location is very convenient—close to the mall and surrounded by plenty of things to do. I read some of the reviews beforehand, and I don’t believe some of them were fair. If you are looking for a high-end luxury hotel, this may not be the place for you, but that does not make it a bad hotel at all.This hotel is great for the price: clean, with friendly staff and a great location. The staff went above and beyond to make sure we enjoyed our stay, and they truly made us feel welcome. We will definitely stay here again.Paul and Hakeem did an amazing job making us feel at home (sorry if I misspelled your names!).

The hotel was very clean, and the staff was exceptionally friendly

I travel to the Novi, Michigan area often for business with my wife, and I can confidently say this is one of the best hotels in the area. The Four Points in Novi is by far the cleanest hotel in Novi. While the building itself is a bit older, the warm welcome from the staff and how clean and safe the hotel is truly stand out.They are currently doing some remodeling, and I’ve already noticed the new paint and new carpet, which is a great improvement. Overall, the experience here is outstanding. I will always recommend this hotel and will definitely stay here whenever I’m in Novi.

Nothing

The jacuzzi and the pool. The bed was comfy and the staff was helpful. It was mostly quiet and convenient to our destinations. Check in and out was easy.

The breakfast was pretty pathetic. There was construction with no helpful signs to tell us what corridors to avoid. I am walking with a cane because I just had back surgery, and we walked a LONG way to our room, and it was even longer because of the construction. Signs would have been helpful.