Lancaster House Hotel

Such a fabulous stay! All the staff - reception, restaurant, bar and spa were friendly and helpful. The hotel is beautiful. A lovely fire in reception with a grand piano and being played Saturday evening. The rooms are spacious and clean. Bathroom recently refurbed and really nice. The restaurant and bar areas are comfortable and the food is incredible. The spa facilities are clean and enjoyable.

Absolutely nothing - it was perfect!

It’s close proximity to the University

There is no lift. There is no air conditioning. The rooms are quite cramped.

All of it Great staff, location & facilities.

Excellent 24hrs, great food, lovely facilities and a great place to catch up with friends

Parking charges

Fantastic staff and customer service. Lovely hotel and amazing breakfast.

Breakfast was amazing excellent choice on offer. Food at night was very good and the staff were all very helpful especially Michelle went above and beyond to help EVERYONE

Having to pay extra for a car park on site with a security gate

Lovely breakfast. Slept really well - really comfortable room and bedding.

Breakfast was good, swimming pool was lovely and warm. The fire in lounge area was lovely.

Restaurant for evening meal, I preferred it like it used to be to be when it wasnt tapas.

The pool and room were amazing, extremely clean

The food. The restaurant catered small plates for sharing which were quite costly. I would recommend dining in the sandeman rather than the other one.

Atmosphere and cleanliness of the hotel were excellent.

Breakfast service - I ordered but it didn't arrive and I had to leave with colleagues.

Just off the motorway. Comfortable and quiet.

No ales available the day we were there and the shower was too low.

Room was nice and big bed was comfy really nice place to stay

Had to pay for parking at the hotel which was not made clear at time of the booking and dont see the reason to pay if your staying at the hotel the room with breakfast was £112

Staff are excellent

Good rooms excellent freshly made breakfast

The room, surroundings and architecture are luxurious. The staff were very helpful.

Lovely hotel. Big comfortable beds. Quite room. Enjoyed the swimming pool, water was on the warm side. Friendly helpful staff, fabulous breakfast.

You could smell the open fire upstairs (smoke) not nice.Quite a limited menu in the resteraunt and bar area for our tastes.

Very friendly staff, good spa facilities and very good bed. Food was excellent both quality and amount!

Decor a bit dated

Very welcoming reception. Very festive decorations & log fire. Easy parking. Excellent food.

Bit chilly in dining room during evening. Slight lack of attentiveness at breakfast. Use of tablets in restaurants understandable but it focuses staff on tablets rather than the guests.

Room was spacious and well appointed. Bed was comfortable and bathroom much larger than I expected from a hotel. Breakfast was excellent, the porridge cooked to perfection and the menu choice very good. Hotel staff were friendly and welcoming, the open fire in the lobby inviting, and the food in the bar was very good.

Bar area was very cold and there were no visible signs to the reception from the car park (we plugged in our EV thus were at the side of the hotel). EV charging was 7kw and quite expensive but necessary after a long journey.

Lively and clean, warm and comfortable. Nothing was too much, staff were lovely and very welcoming. Bed super comfy and all the little extras, very much appreciated. Didn’t want to leave!

Absolutely nothing I didn’t like … bar leaving!!

We picked the hotel when visiting our daughter at Uni because it is right next door which is very convenient. Also the venue features many amenities and services which make it just super enjoyable. The pool is great size for swimming, everything is very clean. The gym is small but it has good equipment. One can book spa and hairdresser before arrival - somethings even in short notice. It has ample parking - also when arriving late at night. The food is really good ! The stuff is very friendly and tries their best to provide best service to their guest - even the odd request. It is a welcoming atmosphere and the fireplace in the entrance hall is always burning - I live the smell of warm fireplace and the seating around it is very comfy too.

It might be the season but our room rates were a bit on the pricy side For future reference - special price conditions are offered when visiting a student of the university - proof has to be provided.