Moon Palace The Grand Cancun All Inclusive

Kids amenities

The staff at the front desk was very unorganized. Checkin took over 3 hours. They split up my family rooms. We were not near each other. One of the room the given was not cleaned. Had to be moved to another room. Difficult to obtain dinner reservations.

Family oriented. Kids of all ages will enjoy this property. Adults will enjoy the food & drink options. The spa is one of the top 3 I've ever been to.

Leaving to go back home.

Large, luxe rooms stayed in building 94, top floor, facing the water park. Very frequent golf carts for transportation around the resort, so that was easy. Waterpark was nice, but recommend just paying for a day pass and stay at Sunrise resort for pool.

Terrible food. Even the reservation only restaurants were just average. Room service took at least 1 hour. Usually 1.5 hours. Terrible smell of air freshener in kids club, wired lounge.

- some staff are really nice and friendly

- the whole experience was chaotic - the rooms were dusty and had cobwebs - the food quality was less than mediocre - everything takes a lot longer than necessary - you keep getting referred to PR for the tiniest issues, PR takes forever to respond

The overall experience goes far beyond generic "all-inclusives". Highly satisfied with on-site facilities, activities, especially the shows. Loved the ability to experience and eat at all their "sister" properties. Staff was always extremely helpful.

We declined the time-share and membership presentations which is OK, and not really a negative for us. Also, while the highway construction is on-going, the hotel should impress all guests to leave a two hours ahead of time as we barely made the airport.

The hospitality was absolutely unreal. The food was phenomenal. We will absolutely be back!!

The only thing I would change about this resort is the scented toilet paper. That was 100% a man?s decision. No one with a coochie would decide to have scented toilet paper. That?s all. Haha

Great food and lots to do.

It was an incredible hotel with so many amenities to offer young to old!! You cannot go wrong by staying here! Our son was married there. It was perfect.

Nothing!

Everything !

Food. Kids facilities. Staffs

Food was great with so many options and staff was very welcoming.

Trying to push coupons at the end of timeshare presentation and at check out.

The spa was the best. The facilities were great. The staff were great.

Food was either too salty or drinks too sweet. Besides breakfast i didn't enjoy the food in the restaurants. I asked for pickup for the airport for 1:30pm.which was acknowledged, when I arrived it was then communicated that it was on a schedule for 20 minutes after each hour. I ended up paying more money for a taxi when I had paid for shuttle service. They never called to ask where we were just left. They also refused to refund me the shuttle fair for the two of us.

waterpark and the room were nice

steakhouse was terrible, food wise and service

A lot of restaurant options; I loved the Grand Buffet. The main lobby bar is incredible, and the high ceilings and marble everywhere make it very elegant. There’s also plenty of entertainment for kids, specially the surfing in the water park.

The pools are great, but the flooring around them could really benefit from a power-wash, as it looks a bit dirty. The wave pool is too small and takes up a lot of space in the water park; the paint looks dated and not very inviting, and the same goes for the lazy river.

There are many dining options, multiple pools and enough activities to keep kids busy.

Nothing. Was a nice hotel overall.

Different food options, water park

Beach area had a bad smell, so could not spend any time on the beach.

We stayed there this month and we were charged twice . they said they would do a quick reimbursement within 3 days and they still haven’t done so. When I called the hotel they said it was not their fault. Bad experience, dont stay here.

We stayed there this month and we were charged twice . they said they would do a quick reimbursement within 3 days and they still haven’t done so. When I called the hotel they said it was not their fault. Bad experience, dont stay here.

Our stay at Moon Palace The Grand in Cancun was absolutely delightful—the quality of the amenities and food exceeded expectations, the staff's attention and warmth made us feel genuinely welcomed, and the room was a luxurious sanctuary where every detail had been carefully considered to ensure comfort and relaxation.

Although our overall stay at Moon Palace The Grand was enjoyable, booking through Booking.com came with several frustrations—our reservation wasn’t properly located upon arrival, we didn’t receive the full loyalty points, and throughout the stay we were frequently approached by hotel sales staff trying to sell vacation packages, which detracted from the relaxing atmosphere we had hoped for.

Got food poisoning on the second day. Checked out early obviously wouldn’t give us money back on days we didn’t stay.

Got food poisoning on the second day. Checked out early obviously wouldn’t give us money back on days we didn’t stay.

What a wonderful hotelReal all ultra inclusive really excellent serviceits the 2ed time we have been there once in 2019 and once just this month.Both times for 5 nights 6 days.The Rooms are big, furniture though showing wear and tear a little  but still excellent.By the way, world class Spa in every aspect too, my wife and I enjoyed a very good 80 minute massage there.

During this time they offered 500 USD credit to listen on how to become a VIP or Diamond member which you can only do  if you invest something like 35K to 300K For this you get :50% to 90% discounts on all of Grand moon's different hotels and access to even more beautiful rooms and services. They said it would be an hour and a half meeting and it turned out to be nearly 3 hours with a very aggressive salesman. We literally had to fight to leave.I really told them we may be interested but we need some documentation sent to us to think about. They refused to do so and literally said it is only done when you are there, ......I am not sure who commits to such payments without time to think about this, but we can not do this even with all our respect for the Grand Moon.My thought on this: enjoy the excellent hotel and skip the sale pitch its a great hotel without this,