Novotel Rotorua Lakeside

Location for everything was amazing. Kids loved it. Kids room, park and parent eats.

Not a thing.

Great location, close to the lake walk, eat street. The 4 thermal plunge pools, and cold plunge facilities were a nice way to end the day.

The breakfast selection was ok, nothing to rave about.The cereal bowls were really shallow which my son said was odd.

Great location. Breakfast was good, good options for gluten free.

The furniture like beds need renewal, bed was uncomfortable, saggy.The bathrooms are tired, grouting moldy, toilet and shower old and showing signs of that age.

The room was large and nicely appointed. There were electrical outlets on both sides of the bed. The view of the lake as fabulous. The bed was quite comfortable. Bathroom lighting was good.

First and foremost, the front desk staff neglected to answer our calls twice in anything near a reasonable amount of time. We called twice. The first time was to ask if they had neglected to put a floor lamp in our room. There was overhead lighting only in the entry and bathroom. There were spotlights at each side of the bed and one on the desk. The lighting in the room was entirely inadequate at night. The second call was because our room had not been made up. More urgently, though, our towels were on the floor and we needed new towels to get ready for an event. It took forever to reach a person at the front desk, then for them to have housekeeping deliver the towels. We did leave the hanger on the door letting them know they could make up the room. The hanger had some complicated message about us being out so the room is available. I suspect that staff confused it with the other complicated message that we love the room so much we're in it. Whatever the reason, the staff's timely responsiveness to guests was dismal. Finally, the room was long overdue for a refresh.

Loved the size of the room and loved the bed. So soft and comfy. Breakfast was delicious too.

Didn't like the shower over the bath.

Excellent location, close to Lake Rotorua and the Eat Street restaurant precinct, with friendly helpful staff.Rooms clean and comfortable.

Good breakfast buffet, good location

Beds not so comfortable

Well located. Staff were friendly. Bed was very comfortable. Fresh milk in the fridge was a nice touch and much appreciated.

The property is old and fittings and fixtures are worn. Even when clean, the bathroom looked dirty because the sink and bath surfaces are worn, the grout is stained, and the taps and shower head are tarnished. The lift has years of dirt in the door channels and the carpets in public areas are worn and threadbare. The pool was real disappointment. It's old and very small.Parking cost extra for the public car park next door. The venue hosts conferences and the small public areas were taken over by conference attendees, making the bar, lounge, and restaurant areas feel like you were intruding in someone else's business function. I wouldn't recommend it to holiday makers.

location was good for our family meeting.

No milk for a hot drink, even when requested. Room clean but tired, no separate shower ,

The location was great. Close to the lake, restaurants, shopping and public transportation. The room was a nice size and the beds were very comfortable.

There was a strong sulphur smell by the elevators (coming from the pool area) and we smelt it on and off in our room.

Location, pool, gym, bed

Good location. Cheap rooms.

Old, tired, filthy, broken facilities.

Location is great. Staff were friendly and responsive

Hotel is dated. A lot of grime, not very clean, carpets are stained and dirty. Bathrooms had a lot of dirt buildup in the corners of the floors and skirting. Breakfast at the restaurant was average. Quality of food was not the best. Tasted like seed oils. Also hard to find a table that was clean. The one we sat at today was just wiped down but still covered in crumbs and finger marks. Couldn’t get to the cooked food because there were people standing and waiting for their special orders. Had to wait as it formed a line.

Location, ammenities and great staff.

It’s quite old.

Location, bar, pool and staff were lovely

Bins were not emptied when we arrived

We had dinner and it was great on choiceThe room was small but big enough for us twoCustomer service was great, staff in the floors were very friendnext time we go I'll try the pool and yes I would go again and recommend to friends

Dinner choices was great but price a bit high we didn't eat much.The bathroom was a bit tried shower rail was rusted ,the floor grate worn out, door bottom has water damage, tile grout needed cleaning .

Location

Carpet very dirty, elevator key card had to be reprogrammed to access floor. Very slow moving elevator. Understaffed at front desk causing long wait times.

This property is so close to everything. Perfect location.

The rooms were a bit outdated but were very clean and comfortable

It was close for us to the places we needed to be and the food was beautiful.

Check in took too long but thanks for the complentary things that was given. Spa wasn't as hot & room that I chose wasn't as big as I thought.

Location

Late check in because room wasn’t ready (2 hours after we said we would be there).Terrrrrrrible pillowsNo water in fridge - just a tiny jug that we had to go and fill up (so werid!)Bathroom was so outdated and shower curtain stuck to you when having a shower because of where fan was angled ???‍♀️For what we paid expected abit more