Renaissance Esmeralda Resort & Spa, Indian Wells

Location, pool, spa

When you ran the water in the bathroom sink it smelled awful and it made the whole room stink. In our bathroom there was obviously ejaculation on the wall next to the toilet pretty gross

The pool, the size of the rooms.

The beds are too soft and uncomfortable. They feel like they cave in where you sleep. Our bathroom had what appears to be ejaculation on the wall next to the toilet and something all over the wall by the sink.

The pool and the cleanliness and overall look of hotel.

I was overcharged I believe at the pool for service according to my room charge reflective of checkout total charges.

The dirty beds, bee hive on my balcony and cockroaches at the buffet

The location was amazing. The views were pretty.

In order to get a chair by the pool, I had to stand in line at 7:30am so at 8:00am when the pool gate I was able to RUNand get a chair. All chairs were taken by 8:10 . Most people put towels down and left until sun came out around 10:30-11:00

This resort has clean, amazing inside and out, family friendly, and staff was awesome.

It was spacious

The side of the bed was not clean. We got a handicapped room with out asking us and the drain smelled really bad

Everything was clean and fresh. We upgraded to a pool view with large balcony and it exceeded our expectations. Sushi restaurant was delicious at the main bar on terrace. Beach was fun for kids as well as new arcade.

The Cava restaurant was basic at best it needs to be revamped for atmosphere and food. Healthier options around pool would be be nice also.

Service was poor. Took 5 calls to front desk over 3 hours to get them to answer.

Room was small, Wouldn¿t stay there again

Staff

Room cleanliness, location, restaurant was terrible

The hotel was definitely not up to renaissance standards. There was blood on my bed sheets, someone¿s old soda cap in the room. Just not happy over all. I have definitely reported them to the health department. The staff was super rude at the restaurants.

Room and location

Very poor service and pool shutdown due to unruly hotel guests Overzealous security Did not meet expectations given the cost

Not too much.

Well it started out bad from the beginning. I paid for a pool view. Nope I could not see the pool I asked for another room the girl at the desk was extremely rude. They never cleaned the room did not even give me fresh towels. Not happy many other prob

The hotel room and facility were really nice with the exception of the pool.

The Pool! The hotel was completely booked which we expected because it was Easter, but there wasn't a single seat available at he pool at 10am, even to purchase! The staff was incredibly rude as well when we asked about what we could do.

The grounds were beautiful, the room was beautiful and there were activities for the kids during Spring Break

The customer service could of been better from a few ....not all, but a few. Also pool is only 3 ft so bring a float otherwise it is a weird height where if you stand you are out the water and if you kneel you scape your knees on the textured bottom

Updated decor with premium mattress and linens

Check in time takes too long and with a small number of agents given the hotel size

Hotel was very clean. Provided wipes in the room. Large pool allowed for social distancing. Pool was clean and heated nicely.Bonus outdoor yoga class included with the resort fee. Also, due to the reduced services, they are allowing $20 resort credit.

Sheets and pillows for the sofa bed were not provided in the room and we had to call down to housekeeping 3 times to get them brought up. Having to wait 2 hours to get to bed was less than ideal. My youngest also got bug bites from the sofa bed.

The staff, went above & beyond my expectations 5 star. All team members were great.The Kitchen staff were extremely attentive,supportive.The care and attention to our request was refreshing and the creative solution show his commitment to problem solvin

The food and restaurant menu choices... but the pandemic is responsible... so... NO nothing bad

They charged us $75 after checkout without any notification or receipt of any kind for incidentals, when we left the room spotless.

The beauty of this hotel with all of the landscaping, newly remodeled rooms, and nice thick robes. The fire pits at night were fun to sit around. Lovely pool and waterfalls. The complete hotel is just classy.

The price of the drinks at the bar were a little pricey.