The Elms Hotel & Spa, a Destination by Hyatt Hotel

Spa is amazing and the staff were very helpful and friendly.

The location isn’t the best. The neighborhood is a bit rundown.

The lap pool in the basement and the haunted tour.

Small elevator

The peaceful environment it provides guests.

We have stayed here many times. The mattress on the bed was not only uncomfortable but we woke up with backaches. That has never happened before.

The atmosphere, the facilities, spa, pool, the staff were always great, and it is super clean

The air conditioning units are a bit loud in the rooms.

Spa

Rooms were outdated. Walls were very thin and could hear neighbors. Cost of restaurant was very high

My niece was married there. Had a nice wedding.

Room wasn't ADA. Room too small for ADA person, no railings in shower asked for stool for shower never came. Loud guests all night in hallway.

Lobby was nice, and having restaurant in the hotel was a bonus.

There were stains in the bedding, furniture was in disrepair. Bugs in the bathroom. Very loud, heard everything in the hallway. There was absolutely no parking.

Location, staff, amenities.

destination fee, expensive dog fee.

staff friendly, clean room

very expensive for an older hotel, didnt like the Owls restaurant dining receipt had no prices on the receipt, just the total

Outdoor poolo& Jacuzzi

Old, sticky carpets on the floors. Hotel charges "destination fee" = hidden charges to keep the listed price lower than it actually is. Your website does not(!) mention this!

Historical preservation. Beautiful landscaping. Friendly staff. Very comfortable beds.

The toiletries.

The price, the rude staff, the bed was uneven, stains on carpet, terrible view. I left that night.

Room is clean and comfortable. Indoor lap pool/hot tub are nice. Lobby has several seating areas. Breakfast/coffee cafe is good and not too overpriced. Most staff were very helpful. Restaurant is extremely overpriced, but knew this from previous stay.

Arrived an hour early and was promised check-in by 4pm, but room wasn't ready until 10 minutes after 4 because it was being inspected (this delay really upset me). Bed is comfortable but sags in middle, which creates issues for tummy sleepers.

Fun historic atmosphere. Really nice pool and hot tub options. Loved the room service, especially for breakfast. Would be a great location for a wedding weekend.

Could have had cleaner bathroom counter

The character, the area and the sweet staff.

My first time and I will return! I used all of the facilities: water (in and out), gym, and the lovely Three Owl bar. The ladies at the coffee cafe made a fabulous cup of coffee.

nice spa like feeling.

My room wasnt as clean as it should have been. Something had been spilled on the walls in plain sight (brown) and not cleaned up. Obvious wear on bedding. Comforter was lumpy and made the bed look lumpy.

The waiter in the restaurant for breakfast was amazing - super friendly and definitely someone you would want to be the face of your hotel. The staff overall was very accommodating and willing to assist us with what we needed.

The history, the ambiance

It sounded like water dripping in our room most of the night. The bathroom faucets were off.

Fifth floor private lounge and Deby were great. Late hours for pool and hot tub were great.

Hours of the restaurant and bar were incredibly short. Spa pricing was wildly overpriced.

I love this hotel and stay there whenever possible.

Had a problem on billing. Not a big problem but the person I talked to in the morning before I left was a bit dismissive.