Comfort Inn & Suites Downtown Brickell-Port of Miami

It was conveniently located near cruise ports.

The noise outside the hotel was the loudest I’ve experienced and did not sleep at all.

I'm very grateful for the young black lady at the front desk who upgraded my room from a regular queen to a suite! The view from my room was stunning. I didnt even know i was by the river. I wish I had gotten her name and tipped her.

The breakfast line was long. Having two separate lines would be great.

The room was spacious. The parking attendant let us know right away that parking was available next door. The rate was reasonable.

The bed was really hard. We understood that it was located at the port. It is next to the tram which ran beside our room. I either missed that or it was not listed.

The location was okay. But room was so very small for the price. Room smelled of smoke when it was supposed to be non smoking. Very displeased with this hotel and stay for price. When not use again

Location

I was in room 307 which was next to an AC unit that was very loud with banging sounds that made it hard to sleep. When I went to shower in the morning, there was no hot water. The sink had hot water but not the shower.

Location

Only 1 of 2 elevators worked.The pool was closed (appeared broken?) Also when looking for water other than the $4 small bottles, we were told there was some in the gym. The gym reeked of mildew and the water container was empty.

Ocean view

The parking was horrible, no parking

Good location, close to a lot of really good restaurants. The front desk staff were amazing.

Staff was so nice

Comfy bed

Spacious room with a good view of the river

Breakfast was the worst i have ever seen in a hotel. Disposable polystyrene plates and soggy breakfast muffins, overcrowded area, they even had soggy toast in a chafing dish. The staff were very few for the number of people at the lobby, and somehow the lobby toilets were locked by keycard and a physical lock. Clearly a hotel where management decisions are made on the basis of maximum inconvenience for guests and for maximum profit in an already very overpriced hotel. Felt like a motel, charged like an upscale hotel.

Location was great

Not clear that shuttle does not apply to the Airport. I phoned several times but no one answered. When I raised both of these issues, there was no care or concern, I was j told they were busy.

The hotel has a very good location. It is clean and spacious. The room we were given was truly comfortable.

For guests from Europe, the room windows may be a concern, as they have single glazing. As a result, the room does not provide sufficient acoustic insulation from outside noise. This did not bother us too much, but for other guests it may be an issue.Another aspect I would change is the cutlery and plates served at breakfast, as disposable plastic cutlery and styrofoam plates are used.

The hotel was close to the port and eateries. I found no fault with the hotel itself

I didn't like getting an email about hidden charges AFTER we booked. This is something I would like to know upfront which could have been a determining factor on where we booked... there was a language barrier and we went to the wrong floor misunderstanding what the staff member said. She seemed unwelcoming and preoccupied

The room was nice and clean and tastefully decorated. We loved that it was on the river and the views were beautiful.

Lots of homeless folks nearby and kind of a sketchy area away from the river.

The woman in the front desk was very helpful. The rooms was clean and the breakfast was decent. The best thing it was the view of the river. Hope to return again.

Excellent location for Downtown shopping and Bayside eateries. Metromover station within 100 yards, so you can get here directly from Miami Airport. Hotel also runs shuttle to cruise terminal, but is cheaper and more flexible with Uber/taxi.

They set up the internet access using my two Christian Names without telling me, so I couldn't log on when the welcome page asked for my surname. Managed to get it changed at the front desk but the lady was very rude as she didn't see that they had done anything wrong.

Terrible

They cancelled at the last minute and left me outside with my all baggage with no other place to go… they call and it was drinking and partying on the other end saying someone will contact me but they never did…

The staff were really friendly and helpful with every request. They welcomed us warmly and even gave us extra time to check out. The room was clean and the hotel offered excellent services. Highly recommended!

went on a cruise. Took an Uber to both Little Cuba and the cruise terminal. great location. the free breakfast was disappointing for the amount of money we paid for the room.

the restuarant and breakfast.