Sheraton Springfield Monarch Place Hotel

The parking fee was doubled and I could not understand the remote customer service representative.

The view of CT River.

Coffee maker was junk. No bathrobe as I wanted to use the pool. Housekeeping has my shoes, but have to pay for shipping after I spent thousands of dollars there!

Central location

Very dated rooms, parking was a nightmare as it?s not just a parking garage for the hotel. Drove around in circles to find a spot

Parking was full, but overflow was close enough

It is consistently clean. The rooms are well appointed, the linens are clean and smell fresh. The staff is wonderful. Plus our dog loves the hotel too!

This hotel is beautiful and a real gem. The hotel is well appointed and the staff is so helpful and pleasant. It is always clean and well taken care of.

It is super clean, well appointed and well taken care of. The staff is wonderful and it feels very welcoming.

Nothing!

The staff was very helpful.

After leaving, I noticed bite marks on my body. My son has them as well. I believe that we have been bitten by bed bugs.

Location

I rented the room for a week and they took all the $$ out of my account at once but made me check in and out daily then they came in our room at 930 am while we were at breakfast then we complained about drug activity on our floor and got kicked out

Staff were friendly.

Hotel us old, room outdated. No microwave in rooms. Just fridge. Sauna closed, hot tub no longer exist.

The hotel was only a walk away from Springfield's Casino. The staff was very professional and kind. Their room service was excellent. The room was very clean and the beds were excellent to sleep in.

Classic look. Visually a nice place, everything else was a nightmare.

I arrived and came to find out it was $19.95 extra to park. Most of their employees called out per the waitress of the hotel restaurant. They still served food and messed up my SAME order TWICE. The WI-FI also did not work. It was a nightmare.

Absolutely nothing

I reserve this room well in advance of my stay as I wanted to celebrate my anniversary with my wife before I leave for deployment. I planned a compete night out. I arrived to check in and the attendant told my they overbooked and didn¿t have a room for u

Showers, towels and bed were great

Parking was tight in the garage¿

Location

I paid for a room with 2 queen beds, but was given a room with one king bed. The error was fixed after I went back to reception and requested a room with 2 queen beds.

The staff was very friendly and helpful. The pool is a great size for my kids to go swimming. Location was great right in downtown.

He did not say anything about paying for parking. I wish we didn¿t have to pay an extra $20 for parking.

The location was perfect.

The refrigerator in the room was not working and had a foul odor. Also, no microwaves available in the rooms.

This hotel was conveniently located near I91. The room was well appointed, clean, and a comfortable size. The room had a fairly large TV. I did not utilize the restaurant or other amenities.

The parking garage costs $20 per night. I did not realize this as it was not disclosed in the booking system. That is a substantial fee that should be clearly visible. My room faced the interstate and river. The low level traffic noise might bother some.

The best thing about this hotel was the staff. On my arrival, Staff answered the phone and was able to provide excellent guided directions as my phone was dying. He stayed on the line until I reached the lobby and greeted me with a warm smile.

I wish snacks were a little more accessible but maybe that's a good thing :D

Racquetball court Free parking with free electric vehicle charging

No towels at pool