Walnut Creek Marriott

Nicely appointed room and common areas! Excellent value for the money. Close to BART trains. Fast food across the street open late. Nice restaurant within the hotel if I wanted a high quality meal.

I was not greeted warmly and my relatively simple question seemed like a burden to the team member when I asked it.

Nice room. Close proximity to where I needed to go.

Valet parking crew extremely rude. My wife is disabled and they wouldn't let me drop her off in front of the lobby with her walker. She was just diagnosed with Multiple Sclerosis. Very bad experience.

Overall, the lack of cleanliness, combined with the poor customer service and management’s failure to correct known issues, made for a very unpleasant experience. I expected a much higher standard and left feeling extremely dissatisfied with my stay.

The hotel was not clean. There was dog feces on my floor, and I accidentally stepped in it. There was also dog urine on and around the elevator. The valet was very rude, and his body odor was so strong that it left a lingering odor inside my vehicle.

The room was great, this hotel was well keep, comfortable and exceeded my expectations.

Parking is $34 for valet I'm not sure about self parking but sure its about half of that.

The great service and restaurant in the hotel

Vallet only parking $34

Look out for the $37 a day valet parking...INSANELY high for a suburban location. There are no options for self-parking. Also, make sure that their internet is working before booking...it seems to be a recurring issue.

Marriot

Look out for the $37 a day valet parking...INSANELY high for a suburban location. There are no options for self-parking. Also, make sure that their internet is working before booking...it seems to be a recurring issue.

The staff was great near lots of restaurants, shopping, and the freeway

Valet only parking $34, small shower

Location, easy in and out. Usual solid amenities from a Marriott.

High parking fee. No self parking option.

This fit my needs perfectly with family friends next door to the hotel.

Parking is overpriced. I parked on the street for free.

The staff was friendly, prompt and courteous

Nope, i got my cookie although it was in the bag!!

The room was still dirty hair on towels, sticky stuff on countertop dust all over bathroom stuff

Clean and well-located Parking Staff was Great and Hotel Staff was Friendly...Overall Great experience

Location Availability

No body wash in shower. (The container was empty) The night shift including the front desk, congregated in front of counter having a personal chat. They weren't attentive, yet not rude...just meh.

Nothing I will never stay here again.

Valet was horrible!! They make it mandatory and the valets attitude was horrible they don¿t greet you and I had to hunt them down to take my car. Toilet barely flushed. Shower was loud. Walls were thin. No free breakfast. Tv kept glitching

There was a weeding party next to us.I made a complaint about the noise at 3:00a. The noise still continued after the staff spoke with the guests. I had to speak to the guests @ 3:30a again in regards to the noise.Terrible experience.

I was on a level with kids running and screaming all night. I had to be at work at 5am so I got no sleep. To top it off felt something in my sheets a pair of orange 3x panties i found ¿¿¿¿¿¿¿¿¿ yes a I told front desk I got a free Gatorade ¿¿

Room was clean, the overall experience with the staff was wonderful. Greeted with a smile and very helpful.

Great staff on that shift. They were very helpful and quick about getting things done for you. Didn't sit and wait to get someone at check in or to come fix an issue,friendly, easy to talk to and always had a smile.

Amazing customer service and flexibility to accommodate any needs of their patrons. During COVID, they've managed to keep us as safe as possible.

State mandate to close down the gym, but other than that no complaints.