Hilton Santa Barbara Beachfront Resort

Location

Service everywhere was awful. Restaurant was awful. Seemed like lot of guests and not much staff

The view was great and the room was clean

The towels were like sand paper, the room service food was nasty and tasted like plastic, the TV was old and dated, the price was not at all worth what we experienced.

Location

Customer service was weak (dismissive, grumpy), understaffed Didn’t get room we booked and paid for. Internet didn’t work. Food is mediocre.

Pool looked nice but it was closed whole time.

Hotel was dated and run down. The screen door was broken. There was no hot water. Pool and workout room were closed.

Not much. Maybe location because its near the water but its not close to restaurants.

This is not a 4 star hotel. The rooms are old and tired. Reminds me of motels than a hotel. Staff is borderline friendly. I would not stay at this hotel again.

location

The hallway was flooded, our room was partially wet, why different breakfast serving from Sunday to Monday, Parking and facilities fee what a joke, no towels in the pool and hot tub. I’ve been to this hotel when it was Fess Parker much better then!!!

Location. The pool was nice. Pool staff was very nice.

Barking dog in the room next to us, only once non-Tesla charger for the entire place, difficult to charge. The restaurant was expensive and food was not good, better to go out. WiFi not good, under repairs.

The location is perfect for touring around the Santa Barbara area.

We had a 4:00pm check in time, our room was not reading until 6:00pm. We were able to sit at the pool, but there were no towels and dirty dishes everywhere. There were piles of used towels. The hotel is completely understaffed.

location and friendly staff

parking fee (very expensive)

The man working in the coffee stand was awesome. Gave local tips for beaches and things to do.

Ice machines did not work. Would not bring you ice. Urine order in building. No housekeeping service even though it was requested. Train blows horn as it passes right behind the resort. Resort/Parking fees are extortion rates.

The location is amazing. On the beach and a walk or bike ride to all.

Getting someone on the phone is almost impossible. Texting is the best option. They cater to their Airline Crews.

The room and location

Charges that were not mine on my hotel bill, took 40 minutes of standing in line to check in. My charges were emailed to the wrong person when checking out. The front desk line was extremely long the second day in an attempt to talk to someone.

The location and proximity to the beach

Basic amenities, unresponsive staff, expensive parking and property fees

Nice and super clean . Very close to downtown

My English is not to good and there is nobody who speak Spanish

Great location next to the ocean and great views

Pool was closed and so was the hot tub! The kids really wanted to swim so this was by far the biggest drawback.

Great location, staff and facilities.

Additional charges for fees and parking.

Nice location and beautiful views

Didnt tell the extra charges like resort fees and parking fees. Too expensive.

The location, and staff were very polite amd helpful. The bike rentals for free were very awesome. My son and I rode them.

I didn't like the fact that there was no free breakfast,even though the ad had said there. Charging $50 for parking over night was ridiculous,the key card only worked when we checked out,the rest of the times another customer or employee had to let us out

The room is big and the balcony was nice. The location of the hotel is really nice steps away from the beach.

The room was not clean, there were ants and other insects in the room. The bed sheets had stains and we asked to have them changed which the staff did. Will never stay at this hotel because of how dirty it was. The staff did not care when I to

A four star hotel where you are forced to pay overnight parking with no options to park on the street? Nope. Totally stupid. Hotel was fine, but the nickel and dining with fees and having to pay an exorbitant amount for parking left me butter.

The almost hidden resort fees and the parking will make it so I never stay here nor recommend Hilton again.