Albana Real Hotel - Restaurants & Spa

The bartender, Bart, was absolutely fabulous friendly, easy to talk to, and made the bar experience memorable. I’d highly recommend checking out the bar during your stay

The shuttle service, which is essential since cars aren’t allowed in Zermatt, was barely advertised and very difficult to arrange. We ended up stranded at the train station for over an hour in the freezing cold trying to organize transport. The property could definitely improve the shuttle service. Check‑in also wasn’t smooth — we were left standing with our luggage, unsure if or when it would be delivered to the room.

Sally and Bader were amazing - always ready to go the extra mile for usBart was the best bartender in town. Always ready to make my kids non local drinks

Need a massage treatment room away from workout area.

This hotel is so cozy! The amenities were fabulous! We especially loved the smoking lounge as it was perfect for us to hang out, have a few drinks and cigars before bed! The staff is super friendly! It’s within walking distance of the main strip through Zermatt where you can shop, eat and catch gorgeous views of the Matterhorn!

We have no negative comments about this place! We loved it!

It’s very close to the Main Street with nice view and super friendly staff, it’s closest to the valley station of the cable that can take you all the way to glacier world. Many nice restaurants close by but not crowded. Huge balcony with amazing view

Early check out

Location beach Buffet menu

Duplex the bedroom was bad no view Looks like a bunker

Great location near bus stop. Restaurant and bar onsite. Bedding was comfortable and room was clean. Pool and spa was nice. Balcony was covered and nice to use in the winter.

Everything was so good that is hard to start to write about. Staff is amazing and helpful. They provided a car to pick me at train station. Rooms are big and bed are very comfortable. Very good bathroom. Hotel extremely well located nearby everything in Zermatt. Variety of food for breakfast. Spa is excellent, perfect for relaxing after a full day walking. The pictures you see on Booking don't say exactly what you get, it is much better. 10/10

Nothing. Everything was very good.

The location, friendly service the three delicious restaurants and breakfast, the relative space in the rooms

The old bathroom, with the shower head that barely holds in its holder, a bit old-fashioned decoration, all with wood on the walls.

Great foodGood SpaGood location

Reception is not always occupied

Everything was great, the breakfast, the bed, the views!

Excellent, the rooms, the service of people incredible really. All of them specifically Rafael and Sully .

I like all

Excellent spa and restaurant options. Great location.

Staff was extremely friendly, easy going, and accommodating. Breakfast was excellent. The facilities, including the gym, were well appointed, clean, and very well maintained. The bed was among the most comfortable I've slept in.

The door on the bathtub/shower was somewhat leaky. This is a very minor issue that didn't adversely impact my stay.

Cozy, comfortable, great spa, great breakfast, great common area. Dedicated Ski/snowboard room/locker. The hotel is really great!

The breakfast was good - great variety and latte! The spa was wonderful and the personal touches in the rooms including hand written welcome notes, room amenities and toiletries were a nice touch as were the goodies in reception after a day out.

The hotel advertisement shows a nice lounge area with a fireplace. Unfortunately it was a smoking parlor so unless non smokers were prepared to sit in and put up with second hand smoke it was out of bounds. There wasn’t really anywhere else to sit relax and read etc. It seems to me that the parlor was big enough to have a smoking and nonsmoking section to accommodate everyone. This was really the only negative of our experience at the hotel.

Beautiful room with lots of space. Staff were lovely and helpful in picking us up from train station. Bed was so comfy. We were early checking in and they took care of our bags and even put them in our room whilst we were exploring. Very clean and room service was perfect. The breakfast was amazing with so many options. The Thai restaurant inside was so good and perfect when you didn’t want to travel far to eat. Very close to train station 5 to 7 minute walk. The indoor pool and jacuzzi was sublime and the saunas too. We loved our stay here and were so happy we booked it even though it’s a little pricey. Perfect views of Matterhorn waking up in our room. Was a dream! Would highly recommend!!

Excellent breakfast. Great selection. I appreciated the freshly cut up fruit.Reception lady helpful and delightful. Very comfortable stay. Excellent restaurants connected to the hotel.Enjoyable spa/pool.Pet friendly.

Everything was perfect! The staff, the room, the location, the ski room, the restaurants and especially the massage! All of them made my trip feel like home! Highly recommend :)

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Was homely. staffs were exceptionally friendly

manning at the reception could improve

The location and the amenities were very nice. It is almost central between the gondola to Glacier Paradise and the downtown shopping area. The Spa and pool were a welcome retreat after long days of touring and hiking and the heated bathroom floors were divine.

The front desk staff sometimes were not staffed. They were friendly and helpful when at the property, it was disappointing when they were not available during the day.