Sunrise Resort Hotel

Pros +

• Staff were fantastic. Amazing selection of international food for all meals most of which was fresh and well prepared. Pools, bars, cafe's and public areas were really fantastic [as you are basically getting the whole complex including the sister Starlight hotel] always well cleaned and never seemed crowded. Amazing choice pretty much 24/7!. Water park was great and again not too crowded. Resort is extremely well kept in general - congrats to the gardening team for a beautiful job. Duplex rooms are absolutely superb for a family of four - lots of space, well equipped and the kids even have their own bathroom! Evening entertainment programme very good in the amphitheater [though it would be really great if they banned smoking in the amphitheater at least for the shows - and that's from a smoker!]
• Everything was very good: 1) Territory of the hotel is huge, combo of two hotels and very green. A lot of places where to walk either with the family or for romantic walks. 2) Rooms: we did a stay again in family bungalow and a flat was quite big. 4) Food itself and organization of the meal process in the restaurant is better than in neighborhood hotel. Sorry Starlight! However views from the restaurant are better at Starlight :-))). 4) Beach: own clean beach with quite a number of sun beds, simple bar and the pier where you can jump to the sea. 5) Exceptional SPA complex at Starlight which you can visit from Sunrise.

Cons -

• Can be a bit chaotic in the dining room for evening meal. WiFi in the duplex apartments is terrible but ok in public areas. Mexican for a-la-carte was pretty terrible experience and not up to par with the high standards of service set by the hotel. Be wary of people selling shopping excursions on the beach. They are not affiliated to the hotel even though they suggest that they are - that said one organized tour was very good.
• Some small things: 1) Rooms: mosquito screens needs to attach firmly (room no.3408) 2) Waiters in the restaurant needs to be better trained in order to catch what guests may need at the table. 3) Beach: guests are trying to book sun beds from the evening by dropping own things on sun beds. The result: in the morning it doesnt matter at what time you came to beach, best places are booked out. No wooden walkway and height difference at the second beach area right on a sand if you go left from the bridge. Because of that no way to reach there with baby carriage. 4)SPA: Shower area needs a lot of repair: out of four showers only one is working!! 5) We ordered taxi transfer to airport from the desk in the hotel. It was luxury minivan, but with a big but: aircon works good only for the driver, in a passanger area it was +36 degrees (!) all the way to the airport. The driver cant change the situation. We had a poor airflow of warm air only. So we were fried well when arrived to airport. This is spoiled impression about the stay a bit.