Hotel El Convento

Location, historical building and staff

The hotel has an amazing location and the staff is extremely friendly. There is a beautiful terrace where wine is served every morning and whine and cheese in the evening.

Historic and well managed

We did not get maid service on the last day of our stay

Gorgeous views! Close to so many great restaurants and shops. Beautiful ocean view!

The rooftop terrace is gorgeous; Really appreciated the daily wine and cheese reception. The courtyard and really the entire space is just beautiful. Peaceful, calm, yet really convenient too

Our room was kept soooo cold--64 degrees! Even if we turned the AC off or tried to make it warmer, when we came back into the room later in the day it was reset to that frigid temperature.

Love the history of the building!! Staff was wonderful.

Had dinner at the hotel bar later in the evening that was excellent

Friendly and helpful staff, comfy bed, great location, wine and cheese at 5 pm

Parking is a challenge, but valet lot was just across the street.

Service, location, rooms.

Friendly, clean, and close to everything in Old San Juan.

Nothing I didn't like about this hotel, everything was excellent.

The charm of this hotel is undeniable. It¿s drenched in history and has a great location for exploring Old San Jaun. El Convento made us feel immersed in the history of the island because of the age and detail of the property.

Room wasn¿t ready until almost 6:00 pm but the hotel easily stored our luggage while we grabbed a bite to eat. There isn¿t a hotel map or published list to outline hotel amenities so we relied on the front desk for this information.

Casino was ok

The grout was cracked everywhere waterfall was not operational shower was outdated smelled like mildew hard beds

The beds were awesome, loved the location in old san juan, the wine and cheese time at 5p was so good. Met some amazing people and the staff was great.. We also had a medical emergency and had to check out early, they were very understanding.

Everything. Location and set up

The TV ONLY worked on local channels. a problem with wi-fi. I was looking forward to the wine and cheese afternoon reception but they didn¿t have it. one of the MAIN reasons I chose this hotel. Next time I will call ahead to confirm before I book

The character of the hotel and the location in the heart of old San Juan is great.

The hotel listed off site parking as an amenity, but offer no discount or credit for this parking. This is not an amenity and the reality is that parking off site costs around $20-25 dollars per overnight and it would be nice for them to highlight this.

Right in the heart of Old San Juan-fantastic location; very well-appointed room; beautiful hotel; nice inside courtyards and bars. Did not get a chance to check out the pool due to rain.

Had an issue with the air conditioning not working well and the room being cold but the hotel staff did what they could and compensated us after the trip for our inconvenience, so we were pleased

The atmosphere and location

At the time of stay breakfast wasn't available at the hotel also the room didn't show the city view as described.

The building and location are spectacular. Wonderful historic property and incredibly interesting area of Old San Juan.

Definitely not enough staff. Mostly couldn¿t find the bellman (and pretty sure there was only ever one on duty). Front desk staff often seemed overwhelmed by number of guests with questions or issues, though they were very nice. Not really a luxury hote

Location, sense of history, architecture, cultural immersion. And fantastic bartenders.

The rooms are quite small, with a bathroom (and it¿s glass door) within 3 feet of the bed. A bit awkward. The patio room is fully enclosed by an 9 foot wall. There is no view of any kind from these upgrades room, which is not clear from the description.

The hotel itself is beautiful, rich in history and conveniently situated. The staff was very responsive and everyone we met was helpful. We talked to hotel services about a few of our issues and the most pressing ones were addressed right away.

The downside was the room. On arrival, the screen door to what I guess was once a functioning fountain was off its hinges. One of the bedside lights didn¿t work, the mattress was tilted and flat (I didn¿t sleep well) and neither phone line or wifi worked.

Location of hotel is great. Staff is friendly and helpful.

Elevator was broken the entire week as well as the washer in the laundry facility. For the price I expected a more comfortable bed.