Seehotel Pilatus

- Great service and very kind personnel - Astonishing view from the rooms and outside area - Conveniently located right at the lake - Good food quality

- Tiny bathroom in the room, which is only separated by a glass door (i.e. zero privacy and not soundproof...) - Main sauna was closed for renovation, without mentioning on their website. Luckily they have a cozy gondola sauna outside which was open

Lovely staff, easy free parking, and a beautiful spa and pool right on the lake, and our suite felt truly magical with those panorama lake and mountain viewsoverall a really wonderful experience.

Our junior corner suite with lake view was really nice, with gorgeous views of the lake and mountains. The Finnish sauna and plunge pool in the wellness area were the perfect combination. Breakfast was also tasty, albeit a bit busy.

The changing area for the pool and wellness area was a bit run-down amenities what I’d expect for a four star hotel.

The view is just amazing. We went to this hotel foe the 3rd time in 6 years and still love it like the first time. The combination of the location, the view, the SPA, the food and swiss cleanliness & service are just great. It's a hiden gem I would recommend to couples looking for a romatic break, a family with young Children and/or grandparents.

Great hotel, staff and facilities. Excellent location - it was very easy to reach from Lucerne main station. Amazing view of the lake and mountains!

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The view from the room was amazingThe breakfast very niceVery nice swimming pool

Everything was perfect food, location, view and food was perfect

It's nice and friendly. The sauna was a bit uncomfortable. You have to take off all your clothes to go in.

The food was good, the staff was friendly, and the view was amazing. I'd recommend it to my friends.

Beautiful hotel with a spa that has a great view of the lake. The room was large and comfortable. Would love to stay here again someday.

Everything was good

The room was big with a beautiful view. I would prefer higher floors but they were full.The breakfast was delicious with many interesting options for different tastes.The location was nice near the lake and a nice neighborhood.

The cleanliness was not what I expect from this hotel. I found strands of hair in washroom area and the bathrobes were worn.

The pool is fantastic. Loved the water jet beds at the end and the large glass windows overlooking the lake. It was always quiet when we were at the pool, which was lovely. I debated staying in Lucerne, but so glad we stayed here instead. Peaceful, beautiful little town and such an easy quick train ride into Lucerne. Buffed breakfast was wonderful and our balcony overlooking the lake was a real treat.

If I had to pick something, the bed was a bit soft. But, I’d still stay here again in a heartbeat ❤️

The location and view was fantastic. Rooms were beautiful.

I have never stayed at a hotel that didn't allow snacks in between meal times. As I was eating a snack around 3 in the afternoon at the outside tables, I was asked to leave. There were a bunch of empty tables, it wasn't in the restaurant area, and it wasn't lunch or dinner. Other than that, the place was great.

Excellent location. Room was decent sized. The balcony was facing lake and still had good privacy. Pool and spa facilities were excellent. Breakfast was included and was above our expectations.

The air conditioner was far away from the bed and located very close to the window. It was taking many hours yo get the room cool in the month of July.

Staff helpfulness; the room and balcony were fine; breakfast was good: pleasant view; good location right by the lake, leisure, and fitness facilities are very good. The hotel is mostly clean, tidy and well decorated - just a few scuffs that need attention. Close to the station with connections to Eagleburg, Luzern, and Interlaken,

The bathroom smelled of bad drains. Lack of furniture in the room - no drawers so we had to live out of suitcases for a week. It was hard to keep the mosquitoes out. We had many bites. On National Day we asked for a table in the restaurant, but were put in the dinner dance room and served a poor quality and poor value dinner. No guidance was given on tipping policy, We know Switzerland is expensive, but at £315 per night we expected an exceptional experience.

The hotel was wonderful, indoor pool and spa facilities, very clean, lovely views and outdoor breakfast and dining in good weather. Lovely seating by the lake under a grove of chestnut trees. Our junior suite was spectacular with gorgeous lake views, a private deck plus a semi private additional deck shared by 3 rooms equipped with lounge chairs and umbrellas.

The parking lot was far too small, tight spaces too. Most parking spots right in front of the hotel seemed to be taken up by permanent parkers (maybe hotel employees? My husband is using a foldable walker and although the hotel has several elevators, there was still one set of stairs that I needed to carry my husband's walker up and down and then help him up the stairs. There was also a lack of storage space in the suite. No drawers, shelves, etc. just a very small and short cabinet with hangers.

A lot of choices for breakfast and the lake view from my room is really good. Amenities are also nice, I’ll choose this hotel whenever I’ll be in Seitzerland.

Nice view to the lake, comfortable, large balcony.

Excellent location, size of the room, swimming pool, breakfast, hotel in general

Weird bathroom layout with basin in the bedroom and glass door for the bathroom

Location was excellent. Room was pleasant and had a majestic view of the lake. Staff was responsive, friendly and helpful. Food was really good. Breakfast was fantastic.

Missed not having a coffee maker in my room and complimentary coffee was not available in common areas (must be ordered/purchased). Also did not receive daily complimentary water in our room. Kids ran around pool unattended and were in the hot tub. The hot tub did not get very hot.

A perfect blend of breathtaking views, attentive staff, impeccably clean and cozy rooms, and a fantastic spa. Overall, an exceptional experience!