Please inform Ingenia Holidays Cairns Coconut of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. This property does not accommodate bachelor(ette) or similar parties. A valid credit card is required for all bookings. Please note that there is a 1% nonrefundable charge when you pay with a Visa or Mastercard credit card. Please note that the property does not accept payments with American Express credit cards. If you expect to arrive after 21:00, please contact the property in advance to arrange key collection, using the contact details found on the booking confirmation. Please note that all accommodations must be left in a clean and tidy state, with dishes washed. The property reserves the right to charge for any damages, or if the rooms are left in an unsatisfactory condition.