Holiday Inn Express Hotel & Suites Omaha West By IHG

Great value, clean and a lot of amenities.

1. Only one tv remote for two TVs the first night.2. Refrigerator wasn't very cold, discovered the elements were frozen solid with ice. Ended up using ice chest.3. pull out bed mattress very thin, not enough pillows or bedding in bag.

Good location

The bad experience started when we pulled into the parking lot. The front was closed off for renovations. We had to walk all the way around.We entered and the building was obviously hot and smelled like mildew/mold. This is a SAFETY concern. *Water everywhere from floors, open hotel rooms on first floor (door wide open), looked in shambles, dirty chairs (water stains) in kitchen area, tables unclean.*Broken waffle maker. I was told that it will “probably” be fixed tomorrow. Girls did not have a great breakfast. *Broken hairdryer in room -learned this after washing my hair. It started my day horribly along with the dancers staying with me. *I nearly burned myself on the scalding hot water in the shower at 6 am. It took forever to cool.Today, at 1 water was off. I came back with dancers who needed showers and there were no clean towels because the laundry lady went home for a family emergency. Our room was never cleaned today and it’s now 6:30 pm. I had to put the garages outside my hotel door. Pool water looked murky and unclean so we did not use it. The pics don’t tell the whole story. Limited Staffing to lack of cleanliness to the smell was horrible.

The staff was extremely helpful and polite. The breakfast was amazing. The wild turkeys and the deer outside our room window were so beautiful.

People above us were extremely loud. The pool water was nasty.

Very nice comfortable spacious rooms! Customer service is phenomenal! Very attentive to your needs.

The free breakfast was ok. Pancakes were very good

Very clean, well maintained, clean rooms

Great location, good price/value and pet friendly

Nothing

We always stay here when visiting family. The rooms are comfortable and clean. Very friendly staff and great breakfast options that come with the stay.

The rooms were a little worn with paint chips. I could hear my neighbors talking late into the night. The room walls are a bit thin.

I was super impressed with the size of the room it was really big. The staff was pleasant. The location was great. Also was able to do my laundry there which was a plus.

Breakfast was ok but a bit skimpy

Great location and friendly staff.

The toilet in our queen suite ran constantly.

Very nice hotel. A really nice crew working there.