Hilton Santa Cruz / Scotts Valley

The proximity of the hotel to shopping as well as eating options and to our event venue at UC Santa Cruz was the best thing about this hotel. It was also easily accessible via local highways.

The room temperature was a BIG issue since the thermostat was permanently set at 75 degrees even when we set the the thermostat to 66 degrees. The rest of the hotel was much cooler than our room, and it made it difficult to get a goodnight's sleep.

Friendly staff, who let us use their storage room for our bikes

$---+ for a night was overpriced. Greedy for Hilton to charge extra for parking. (You sit on a lot of land, and not in a crowded city) Room was advertised to include breakfast, but it did not.

The pool and location

Parking is ridiculous and absurd. Hidden fee and will not be returning because of that. $25 per day is criminal. Shower water pressure is hilariously bad.

The staff was friendly.

The temperature in the room would not go below 70* the entire stay, most of the time it was 71*. We were placed in an accessible room, the seat in the shower had mold growing on it, closest to the wall. The shower was too narrow. Water everywhere.

Staff was helpful and friendly and responsive location of room

Price and quality of breakfast ; location of refrigerator ; toilet keep clogging; lack of housekeeping; restaurant wait staff cleaning up when we were eating our breakfast

Customer Service, Cleanliness and All the Wonderful Amenities.

I liked the location and the kids liked the pool.

The rooms are dated, worn, there was hair stuck to the lotion bottle from the previous stay, and trash still in the bottom of the trash cans. The water pressure was awful and the QR code sticker wasn?t scannable so we felt very unattended to.

Asked for room cleaning three time, stayed for five nights and room was only cleaned once. Charged for parking when there wasn?t a car. Won?t be back to this location. If you like using the same towel and dumping your own garbage it?s awesome

Easy to find. Quite.

You have to pay parking to someone else by using an ap that did not work.

Very clean and quiet!

The shower water pressure and the shower head couldn?t be adjusted

Gym and swimming pool on same level as my room, easy access...

I roomed in #470, The WIFI at first was not working, had to get it restarted. Secondly, the shower water temperature took over 5 min to go from cold to warm, didn't even get hot. Water pressure was low. Hotel charged money for parking. Horrible idea.

Parking fee is absurd. I have stayed here over the years helping my mom in assisted care. I will stay elsewhere if parking fees continue.

Yeah we didn't get to rest because it was a fire alarm going off at 8:00 a.m. for an hour so I think you know there should be some kind of compensation for that it's not right

Nice accomendations

We left 5 outfits of clothing in the closet. We called 4 hours latter on our way home and asked them to hold them for us and they agreed. My son can 2 days later to pick them up and only found 1 coat and a shirt.

The very honest cleaning staff that turned in a phone that was left behind. Front desk was nice and got us into our room super early and the lobby/bar look really nice. Rooms were really quiet.

The bed was super uncomfortable and firm, pillows were either super hard or so soft it was like it wasn't there, and the rooms smelled like mildew. Also looked like there was a bit of pinkish red mold starting to grow in the corner of the bathtub.

Pet friendly

They now charge for parking. A big disappointment. No more coffee in the lounge.

I loved that it was away from the grimyness of Santa Cruz and I loved the trees.

Our room could have been a little cleaner. Example would be the nightstand in between the beds needed a good wipe down and there was debris in cracks like something had spilled. I noticed when I did my bed bug examination.

It was clean, spacious, and comfortable. The price was excellent.

We like the location of the hotel.

We paid for a forest view room and they gave us the parking lot view. We called the staff to fix the mistake and they refuses. We asked why and they said the internet company we booked the room from made the mistake and that we have to pay that price.

Location and cost

Lights in bathroom did not work, the drain plug in the tub was broken. Had to reach down the drain to prop it up! Really gross! Talked to staff and their response was ¿. Well that¿s too bad !