4.5 Star Hotel
Hard Rock Hotel Cancun - All Inclusive
About
Prime Beachfront Location Hard Rock Hotel Cancun - All Inclusive in Cancún offers a private beach area and beachfront access. Guests enjoy an infinity swimming pool, sun terrace, and lush gardens. Comfortable Accommodations Rooms feature air-conditioning, balconies with sea or lake views, and private bathrooms. Additional amenities include mini-bars, free WiFi, and modern conveniences. Dining Experience The family-friendly restaurant serves Italian, Mexican, and international cuisines. Breakfast includes local specialties, pancakes, cheese, and fruits. Leisure and Entertainment Guests can enjoy yoga classes, a fitness center, tennis court, and evening entertainment. Free on-site private parking and a tour desk enhance the stay.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Diamond Ocean View Classic King
4629 sqft • 1 King
Room Details and Photos
Deluxe Lagoon View - Double Beds
4629 sqft • 2 Double
Room Details and Photos
Deluxe Family Lagoon View (Two Bedroom)
862 sqft • 1 Queen • 2 Double
Room Details and Photos
Double Room
862 sqft • 4 Double
Room Details and Photos
sqft
Room Details and Photos
Rock Suite Ocean View Two Bedroom
11464 sqft • 2 Double and 1 King
Room Details and Photos
Deluxe Family Ocean View Double Beds - Two Bedroom
sqft • 1 Double
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- I loved the nightly entertainment inside the hotel with the music. I liked that it wasn't dead and boring. Really loved how many options for food there was. Loved Hotel Employee. The steak at Toro was wonderful.
- Location
- The location and the grand entrance and the pool area.
Cons -
- I didn't like how we got the towels for the beach. Would have been better if they were handing them out as you walked out the back door. Another hotel in Cancun did it this way and it was so much more convenient and no card to keep up with.
- The water smelled like sewer and the water would not get hot
- The dated rooms and very dirty jacuzzi. The hallway's and restaurant's AC were not at cool temperatures at all. The only decent liquor was Bacardi Silver and were always running out it and would not replace it.
Top Quotes:
"The definition of an all-inclusive amazing vacation."
"Great theme hotel with a lot going on at all times."
"Every staff member was extremely pleasant."
Business Traveler (16)
Solo Traveler (35)
Traveling as Couple (440)
Family with Young Children (200)
Family with Teens (1)
Senior Traveler (5)
Group Traveler (92)
Total (618)
Tina
•Posted on: 6-10-2025
I loved the nightly entertainment inside the hotel with the music. I liked that it wasn't dead and boring. Really loved how many options for food there was. Loved Hotel Employee. The steak at Toro was wonderful.
I didn't like how we got the towels for the beach. Would have been better if they were handing them out as you walked out the back door. Another hotel in Cancun did it this way and it was so much more convenient and no card to keep up with.
Laura
•Posted on: 8-5-2024
Location
The water smelled like sewer and the water would not get hot
Kyle
•Posted on: 6-20-2024
The location and the grand entrance and the pool area.
The dated rooms and very dirty jacuzzi. The hallway's and restaurant's AC were not at cool temperatures at all. The only decent liquor was Bacardi Silver and were always running out it and would not replace it.
Adriana
•Posted on: 6-19-2024
The food, pool and views.
Staff is clueless. Hotel is more catered to members even though most of the guests aren?t members. Timing for everything is off. Pool closes at 8pm all restaurants close at 10pm. Swim up bar doesn?t open until 11am. Not for me
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are allowed upon request. Charges may apply.
Important Info:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the Family Room at this hotel is only available for people traveling with children. Infants from 0-3 years old are free All children from 4 to 17 years old extra charges apply When traveling with pets, please note that an extra charge of USD 150 per pet applies. Stays of more than 7 nights, 150 USD will be charged for each week, per pet. Dogs and cats only are permitted with a maximum of 2 pets per room with maximum 50 pounds weight limit per pet. Specific rooms only, restrictions apply. For more information, please contact the property directly using the contact details in your confirmation. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
Top Hotel Destinations
- Hotels
- North America
- Mexico
- Quintana Roo
- Cancun
- Hard Rock Hotel Cancun - All Inclusive