Royal Solaris Cancun - All Inclusive

Hotel pool cooking and restaurant buffet

Terrible internet access

Plenty of options for eating. Beach is clean. Lots of activities.

Having to use the app to make reservations for dinner.

All the staff except front desk ladies.

Yes rooms. Old, jacuzzi outdated and broken , had to change rooms twice in one day because jacuzzi not working. Old blinds , old closets and left stinking my clothes.

The view to the ocean.

Encountered some rude staff, things weren't always clean.

The waiters are descrimination with us there only looking to attend white people us we are Spanish they don?t asked to us what we need we need to call them for service and they don?t have nice actitud

The activities they plan are amazing. We went kayaking through the mangroves? all included! There?s bingo and dancing, cooling classes etc. It is such a lovely hotel with a perfect wave-jumping beach! We played in the waves forever. It?s amazing.

The hotel beds were just ok. The hotel room towels are awful, brown old rags. We had stayed at the Hilton Canopy before this and the rooms were crazy awesome? but no beach access, or fun resort activities.

I like the location as well as the food

Was not totally satisfied with the food servers but everything else was amazing so I would recommend.

Pool, room, staff

Some of the food selections especially the Italian restaurant

The bathroom had many small things wrong. Water leaked from the back of the shower, only one towel hook and the mirror had some residue on it. There were many light switches (I know that sounds odd).

Respect, by most of the staff

The Hospitably/help desk, are very nice when you ask questions but do not carry through with request. The Restaurant's menu could have more entr�e variety. The restaurants could be more consistent preparing the entr�es, under/over cooked & seasoning.

Our hotel jacuzzi that was on our balcony did not work. The toilet did not flush and water was running on the floor from it. The sliding door was open and would not close. Water was running from the bathroom all the way to the hallway of the hotel.

Staff is nice

Old, no hot water, food was bad

The water... The beach is small but enjoyable. The blue water and the pelicans diving down fishes was incredible.

The room was terrible, meldew. They run ozonators in between guests but its not enough. The food was minimal. I know we are in Mexico but a little US flare would be nice. All inclusive is a joke. You are treated as second class if you are not a member.

The staff was friendly

The food was awful. There was literally no good food anywhere. Hotel very outdated. Elevators not working. Alot of walking required. Drinks watered down. They served frozen pancakes.

Location, pools and bars

Restaurants were good but food was not great.

We couldn?t use the balcony we purchased during the day everyday due to construction.

Staff was great.

Elevator was not working correctly the whole time. Down button would not work. Meant we had to go up every time before down to lobby. Breakfast opens at 6:30 but not the omelet grill. Rest of the breakfast food was pretty mediocre.

Staff was great

Room was unbearably hot, poor air conditioning, and no ability to improve it.

The employees in the restaurants, bars, excursion office, and spa were very nice. The housekeeping staff was also really kind.

The concierge who greeted us on day 1 was a liar. Tricked us into a timeshare sales pitch that lasted 3 hours. Lied about the premise of a tour to Tulum by saying the resort would rent it out for guests only and provide a free buffet on sight. And more

Good location, and value of price

Our premium room with deck , jetted bath did not work..