Kimpton Hotel Palomar Philadelphia By IHG

Nice hotel, comfy beds, big bathrooms, excellent location.

Location, very spacious rooms, well equipped rooms, nice gym.Update: After posting the review, I was quickly contacted by the hotel management and offered compensation for the problems, which I really appreciate.

I booked the room through booking.com about 4 months before our visit. The price for 2 adults and 2 children (11 and 13 years old) was just under 300 USD with breakfast. After checking in I was told that breakfast was only for 2 people. The only solution was to pay for 2 breakfasts. Price on booking.com on the day was 60usd lower. There was no hand soap in the room, but this was solved very quickly by stuff. During our stay there was still a smell of marijuana in the hallway close to our room. The receptionist sent security, but unfortunately it was the same within an hour and during the night. A very unpleasant experience.

Staff was great, even though no one was there when I was trying to check-out in the morning (5am). So I just left the key and called before my flight. To check to make sure I had been checked out properly. The location was good. Located in the center of everything. Close to pretty much anything you want to do or explore.

My room had a huge stain on the floor, there were cigarettes burn makes on the window seal, and the sink took forever to drain. If you're paying $300 a night for a room. Things like that should be addressed and taken care of before a guest arrives. At least that's how I feel.

nice hotel and good location.

every time I called the front desk with a question or request, the answer was a hard “no”, I didn’t feel there was a genuine desire to help and/or accommodate.

The overall experience was great! Awesome location, walking distance to other restaurants, shopping stores etc. The cleanliness could have been better. I wore all black sweats upon my arrival and sat on the couch to watch TV, and as soon as I got up, I noticed a nice amount of animal hair on my pants. The center table in the sitting area looked to have dog food on it. The bathroom shower head had grime on it. Appeared white and brown. The bathroom sink stopper was jamed down. When running water, there was no release.

A very nice hotel, and they offer some great perks

I seemed to have been given the wrong room but I got in late and the room was still nice so I didn't bother to mention it

The location was great. The staff was helpful. The room was nice.

So welcoming and so many nice touches such as cookies and welcome note and thank you note on last night. Room was clean and comfortable. There was a complimentary social hour with drinks and popcorn. Staff were friendly and helpful. Location was excellent and central to many sites and nice restaurants. Hotel restaurant was also great. Really enjoyed and would return any time.

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The staff were very friendly and super helpful. The room was very clean as well, couldnt ask for more during my stay.

Room was nicely appointed & bed was very comfortable.

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