Moon Palace Jamaica Grande - All Inclusive

The staff at the buffet attended to my grandsons every need

My first room was dirty with dry pee on the toilet and broken hardware. The second room the phone was broken and the toilet was stopped. So I had number two in the toilet.

Room

I booked the spa i was unable make it they didn't refund my money the ladii never informed me

The beach it was connected too.

I didn't like how the staff at the hotel was harrassing me to pay 3,000 for a time share.

There were several swimming pools.

I didn't like my room (20301) and I didn't like that the established cared more about making money than my well-being.

Pros: -Aesthetically pleasing -Friendly staff -Great food options and taste

Cons: -Large leftover portions are thrown away instead of giving to staff or organizations in need -Poor staff treatment from upper management -Poor working wifi, if any at all -Small bathroom in rooms

Had lots of pools and beach chairs.

Food was ok. Jerk Hut was really good.

My view of the ocean and mountains.

They didn't have enough things for us to do. They didn't play music at bars. The pool party was canceled on Saturday. This resort is for older people thar just wants to relax. If you are looking for a party vibe. This is not the place.

The cleaning ladies were awesome, the front desk ladies were very helpful, the scenery was beautiful.

3/4 of the staff were rude, food was bland, had no flavor, I expected better cocktails, no creative skills, deserts, especially at the reservation dining were basic, no presentation skills. They offer credits that they taken back when spa fully booked

The crepe station

Harass you to attend a 3 hr timeshare presentation

The lobby and spa was beautiful

Immediately after check in we were hit with a time share / vacation package, people traveling want to check in and relax not be lead to what we thought was a welcome package¿¿¿¿¿¿¿¿¿¿¿¿¿¿

The location, food, and atmosphere.The spa was also perfect.

The sales team having an attitude when customers say no. The room and linen could have been better kept. There were stains on the sheets and a random dirty cup in the room.

Staff!

Vacation Planners - we¿re not thorough and seemed disinterested because I was using resort credits.

Some of the staff members very concerned and helpful

Some of the staff members were very unprofessional. our room was not clean, a few of the servers/ were rude.

The staff was very friendly.

Checking in to the hotel takes too long ¿¿ Not enough staff to manage the guest at check-in.

I loved the All inclusive, the drinks were amazing. The night shows and activities were awesome.

I really didn't like the room, it was not worth the price I paid. I booked a resort view room and my view was the top of a roof. Also there was no balcony.

Beautiful beach, but you can find this at most all of the hotels there.

Be careful! I expected to tip for service, but they're really aggressive about asking for money. Especially if you do anything outside the resort. Has a Spanish speaker with us who got terrible service. Disrespectful and ignored him. Wanted to leave early

The customer service of the staff far exceeded my expectations. The food was EXCEPTIONAL.

The beach was extremely small, and didn't accommodate the number of guests on the property. The view of the cruise ship port isn't appealing.

The variety of food and the Jerk Hut

the false information they give you about a welcome package only to try and sell you time-share at the hotel or whatever it's call

Location was great & plenty of unheated pools. Food was okay for a resort & bar staff were very nice. The beds were very comfortable & room key on your bracelet was the best.

Rude front desk workers & excursions reserved at the hotel were not explained well & not totally true.It advertised heated pools but they were colder than the ocean water plus they closed at 6:00.

The resort is beautiful, it has so many restaurants and the location is great. The beach is beautiful.

It is not a 5 stars hotel, but pretty close. The attitude from the staff that were trying to sell at ALL cost a share time or some other membership. They were really rude when we said we were not interested in buying those things. The food is not good.