Cascada Boutique Hotel

Modern and clean. Staff were kind and helpful

Bit noisy at night been close to the train station

Great location and the front desk staff was super helpful and friendly. We also enjoyed dinner and breakfast at the restaurant. The mimosas inn sunday were a nice touch.

No. It was great!

It he only positive about this hotel was the breakfast and servers in restaurant

Upon check in bathroom was disgusting w/hair in shower, drain plugged, sink leaked all over floor for 3 days and hair dryer shorted and could have been eletrocuted... housekeeping left dirty cups; mgr unavailable!! Your rating/price is deceitful, fraud

The staff was welcoming, helpful and friendly. They helped with last minute reservations and got us into the place we couldn't get into on our own. The room was nice - mattress itself was comfy. The location couldn't be bet for our short stay - so close to everything - good food, tourist sights, and the train station. Oh and a nice touch with the glass water bottles that were easily refillable with two types of water.

Not much to dislike here. The bed sheets/duvet were a bit scratchy, and the pillows were odd-sized and a little lumpy. We sleep like prince/princess in our own bed so was hoping it would have been a bit more soft. But, the mattress was great!!

Great location, lovely hotel with restaurant on the ground floor, comfortable bed and pillows, window that opened for fresh air, quiet. Would definitely stay again.

My room (on this occasion) was small which was fine for one person but the bathroom was so compact that there was no space for my toiletries.

I stayed here for three nights and had a great experience. The room was clean and comfortable, the food was delicious, and the staff were very friendly. If I have the chance to visit Lucerne again, I will definitely come back and stay here.

The location was perfect. Many restaurants nearby. The room was clean and had everything we needed for a 2 nights stay.

Everything we wanted friendly , helpful , clean , only comment I would say is the breakfast was overpriced and long queues at the one of two machines but only one made latte which is why queue was 7 people long !

Location near Train station and old town.Friendly staff.

Bathroom next to the bed in the medium sized room we stayed in.Soft Bed.

CleanlinessParking

Overpriced Doesn’t present as a 4 star hotel

Very close to the train station. Makes it convenient if you will like to take day trips, only 5-10mins walk to the train and there is an underpass to all the platform

The lift was very small and the front desk is often busy. Although staffs were polite and helpful

Great location, near the train station; their trainee staff was very professional; nice room with complimentary mini bar of beers and drinks.

Could have more or better heaters in the room.

Cascade Boutique Hotel is only 8 minutes walking distance from central station, the reception is exceptionally welcoming and helpful. The Spanish restaurant in house offers delicious food. The room is clean and cosy. The hotel building itself is architecturally adorable.

The space in the lift is limited

The bed was comfortable and good location ( walking distance from Lucerne station) and near attractions ;Good for family stay with young kids

Should be more options for breakfast

We booked 4 rooms for 14 family members - 8 adults and 6 kids (1 yr to 13 yr). All of the rooms were spacious and comfortable. The breakfast was spectacular with lots of hot and cold options. Many coffee options for the adults and hot chocolate for the kids. Easy walk to the train station/boat dock and to the Lucerne river front. Very helpful and friendly staff.

Can't think of anything that could have been better.

Spacious room featuring a corner bay window overlooking Mt Pilatus in the distance. Great lighting, lots of electrical outlets, strong water pressure in the shower, good variety of TV channels, comfortable bed, and modern bathroom. Complementary beer and bottled spring water in the room. About a 10 minute walk to the Chapel Bridge or the rail station. Excellent hot breakfast in the Bolero restaurant.

Unable to plug up “artisan style” sink in the bathroom to wash clothes.

Breakfast was great. Lots of choice of continental breakfast and options for freshly cooked eggs ( fried,scrambled or omelette. Staff were friendly and helpful.

It was alright. I stayed here 3 years ago, had a great memory, decided to come back and stay at the same property, then very disappointed this time. Will not consider coming back unless the property makes improvements.

One of staff at breakfast area acted very awkwardly, felt like racism.

5min walk on the quieter side of the city. Hotel gives you a visitor card that gives you free public transport within the city so no issues travelling! Minibar is free to take and refilled daily! They give you a free drink per person (wine, beer or soft drinks) if you request to skip cleaning. Provided body lotion, conditioner on top of usual toiletries. Breakfast was good too! Would come back again!

Bed is too soft. Tried the harder pillows but still soft in my opinion. Disposable toothbrushes would be perfect.

Location is excellent. It’s around 5-10mins walk from the station. The reception lady is very welcoming and I was thankful to be able to check in earlier than usual times. The room is very clean and they offer free drinks in the mini bar in the room.