Hilton Colon Guayaquil Hotel

I pay for 2 queen beds and I got small room with two full beds for 4 people was a bad experience

Nice Staff and Very clean

Everything was perfect.

Great location and amenities. The pool area is fantastic.

It’s starting to look dated, needs a redesign. The pool bar closes too early, and during our second stay offered only beer. The lobby bar only opens in the late afternoon/ evening. The water from the faucet isn’t safe to drink.

Clean, friendly staff, good location near two shopping malls. Food is good, service good most of the time. Definitely would recommend staying here.

Only two areas of concern: the spa didn’t have all the services it advertises, and one night there was an event at the happy hour location and no one redirected us to the moved happy hour… not much to complain about here!

Lots of great restaurants, pool & swim up bar. Did not need to leave property to enjoy my days (safety concerns for travelers in the city so we made the choice to enjoy the Hilton property and restaurants)

Hot tub was broken (being fixed). Sauna & steamroom not “hot enough”

-It did feel secure at all times, and that was the reason I chose this hotel-Bar tender was very friendly

-Cocktails are average -Food didn't feel fresh at all-A/C in the middle of the night, the room was hot-Room says 2 queen beds, but the actual size is Full

The hotel is in a wierd location which is not accessible to walking to cultural nor commercial locations. While the pool was nice, the swimming bar service was slow (albeit kind). The room was fine, but the TV did not work for English speaking guestes unless staff was called to help. My best experience was maincure and pedicure in the spa area.

Location was perfect close to everything

The room smelled like fresh paint. Looks like they just had painted right before we arrived so the smell was very strong

The showe ñe was not too clean the first.night that I too a shower after arriving, there were several hairs on the floor

The breakfast in the 9th floor could be much better and I was expecting my suite in this floor and I get it in the 7th which is a problem for the elevators

Breakfast was underwhelming but dinner at the same restaurant was excellent. Very helpful and courteous staff. Excellent pool and gym.

Room looks old though spacious .Breakfast Didn't match the rest of the hotel. Breakfast need improvement.

Stayed at Hilton Colon overnight on way to Galápagos Islands, picked up from airport ,hotel was lovely, made use of the pool , great variety for breakfast & the staff were all friendly& happy to help

The hotel is good even though the hotel feels a little bit old. The gym is good but there were no towels and the air conditioning was bad. The rooms are great and has a beautiful pool.

Comfortable, nice staff, some things (furniture, rugs) are a bit old but clean nevertheless.

Rooms and location

Stuff and food

The location

There was an event and it was full of people so the time in the lobby and elevators

Extremely disappointed experience. It's not in par with the other Hiltons across the globe. We experienced the following issues on our 1-night booking and therefore we do NOT recommend Hilton Colon Guayaquil Hotel.A couple of things that are worth praising:- The room itself was fine- The driver from the free shuttle service who took us to the airport at 5am the next day. He was amazing!

1. The receptionist was unfriendly when we checked in and didn't have sufficient money for my changes. 2. Whilst our King Room was fine, the shower gel in the bathroom was empty. Only a shower cap was provided (see attached photo on the empty silver tray) and one of the shower towels had stains on.3. We rang the reception and housekeeping teams from our room for a long time, but no one answered. Appreciated that it was Sunday but if you're a 5-star hotel opens 7 days a week and charged tourists a premium for staying at Hilton, I'd like to think that having clean towel and refilling the shower gel are pretty standard and basic.4. The food in the only opened restaurant was disappointing. See attached the photo of my Peso Spaghetti. It was the most watery pasta I've ever had.5. The tv in our room didn't work (see attached photo), probably due to the wifi signal. We were so over it at this point so just went to bed.

Excellent breakfast,and service.,room was clean and the pool comfortable.

Price could be better, in relation to the living expenses of people from Ecuador.

Clean comfortable close up airport.