Boutique Hotel PANORAMA Crans-Montana

Entire staff incredibly nice - in a very heartfelt/authentic way that makes you feel welcome and cared for. Room view incredible, room small but clean and comfortable, especially the bed. With a fan. Breakfast was great, the concept without the big buffet you usually have in order to reduce waste was amazing - every dish was divine. Didn't get to test the sauna, but the gym was better equipped than what I'm used to in hotel gyms too! All around 100% satisfied with the value and experience of the stay!

Great views. Plenty of parking. Good ski room. Friendly staff

Restaurant a bit overpriced in the evening. Breakfast adequate but one day they had run out of fruit salad and bacon. Staff friendly but we asked 3 times to get our room safe unlocked so we could use it. After the third ask we gave up. It is an 8 min ute drive up to the resort but we knew that. There is a bus that stops 75 yards away

Last-minute booking for Monday evening. Called in earlier, and the team switched on the steam & sauna, which was a nice treat after a long day on skis. The restaurant was closed on Mon/Tue as announced, but there are food options nearby (need a car). The rooms looked newly renovated at a high standard. Nice shower! They had a good breakfast with flexible timings, and they had great coffee. Thank you for a pleasant stay!

Property location, facilities in the hotel, overall hospitality, view from the room overlooking the mountains, amenities in the room

Breakfast needs to be enhanced. As breakfast available till 10:30 am but post 9-9:30 am, things are not adequately available including plates and cutlery

Staying in Boutique Hotel Panorama for my birthday for good reasons. We chose this place because of the perfect view and spa. In reality it was better than expected, not even talking about dinner and breakfast where we got freshly cooked eggs. Spa area not very big, but you can find sauna and hammam and nice chairs where to rest outside it. There was also water and tea for everyone next to the sauna, which we really appreciated. In owerall the hotel, the staff was great, nothing to complain, if you plan a fancy stay with a balcony, this is the one.

Super comfortable beds and for once finally pretty darkening curtains. I wish we could have spent more than 1 night as i haven't had a better sleep in TOTAL PEACE in forever. Stunning view and soooooo quiet at night! Breakfast was included in the price (which isn't standard in switzerland), Coffee and eggs were freshly made upon request. the hotel answered all our questions upfront via e-mail in a very friendly manner. They were also ready to have us call while traveling in case the sauna wasn't heated yet upon our arrival ? we chose the hotel because it has a spa and warming up in the sauna or steambath is just a treat in winter. Great complimentary natural bath products in your room AND at the shower in the spa if you use that type of fragranced substance. Bus stops literally in front of the hotel, so if you pack light it's also reachable via public transport. Friendly staff who understands english when your french fails ?

The elevator is a bit old and bumpy. the spa is really small and there were no more clean tea cups when we arrived at the spa. At breakfast juice didn't get filled up. completely 'irrelevant' sidenote but an absolute easy way of making it the tad better than others: it would have been nice to get a little surprise as birthday gift (the day before arrival), like even just a free prosecco or welcome drink or anything.

very basic breakfast

There was a spider in my room. I was charged for city tax twice, first by Booking and then at the hotel, such a rip-off

Nicely renovated small Hotel, super clean and good facilities, loads of storage room and big bathroom with Dyson hairdryer. Very comfortable and large bed as well as super good towels. Breakfast selection is very small but the stuff they offer is tasty and fresh and local. Fresh croissants included.Small downside is the tiny spa area which does not fit more than two people, I see an issue if you go in high season. If you go skiing I recommend not taking the bus which only goes once per hour but go to Crans with the car and park at Clovelli parking, its only 1chf/hour which is cheaper than all other parkings and only a 5min walk away from Arnouva lift.

Newly renovated (probably within the past 2 years) Clean and comfortable, with upto date plug points and slider blinds for the windows. Dyson hairdryer and ventilator installed in the rooms.Balcony view was nice. Ate dinner the first night in the hotel restaurant which was nice. Lots of parking places. The general manager Albina was very helpful and friendly, and offered us a free late afternoon check out.

It was unfortunate that the hotel appeared to be understaffed for the busy seasonal time. Lack of maid services and our bathroom had no shampoo or shower gel. Breakfast offering was minimal. On the 1st day, at breakfast the croissants were warmed up from frozen, and were not correctly prepared (uncooked inside) After informing the staff about this, they removed them, and on the 2nd day they seemed to be fine. Apart from these minor details, I do believe the staff will be attentive to the criticisms and make best efforts to improve for their next customers.

I traveled alone with my dog. Room was not large but very well appointed even with a lap desk. Bed was very comfortable. Spa quality soaps and shampoo. Room was ready for my dog with a water dish. I did not ski but used the spa for an excellent massage. Restaurant cuisine and service was excellent. Breakfast was included. Excellent as well with beautiful mountain views. Staff was very friendly and helpful.

Great staff and loved the smaller size of the hotel. Great views when there are no clouds.

Breakfast was a little lacking for the price you pay for the stay

lovely staff, good view from the restaurant, good coffee and wine

some water was dripping on the roof outside the window, but it was not raining, the sound was annoying

Amazing views. Excellent food in the restaurant. Quiet, clean and comfortable. Bathroom had everything you could need and more! Secure lock up for bicycles, which they kindly let me use for my motorbike. The place has a luxurious ambience - a request by a fellow traveller for a chair for her LV handbag was fulfilled, no questions asked. But as a biker, I found the hotel equally friendly and accommodating.

It would benefit from air conditioning. It was very hot during the day and no way to cool the room for sleeping. The single room was comfortable but felt a little expensive for the size.

Hotel is nice renovated and with dyson hair dryer and fan. Very lovely and nice view from the terrace. Parking for free (roomprice incl.) Front of the hotel, 10min drive to Cran Montana village

Hotel without AC in the rooms and restaurant, in summer time a bit difficult.No Pillow oppurtinity, ours in the room was for us both to flat because the bed was harder then ours at home. Breakfast diversity is not so big but the taste was good. We were in the 3th floor, this is accessible only with the stairs from 2th floor on.

The staff is not helpfull and not professional at all, they confirmed a price and once your arrival they charge you twic

The staff is not professional and not helpful.. they should hire people who speak the national langage to avoid this kind of situation. They charge you more and not able to provide a detail receipt!

Very beautiful hotel, with amazing view, and very friendly and kind staff. :D

The room was very beautiful, and the bed very comfortable, unfortunately the pillows were too big and not comfortable.

It is a very comfortable, modern yet charming chalet with a wonderful spa and excellent restaurant. The staff are helpful and welcoming. The view over the valley and the mountains is stunning.

The pillows are very good if you are a side sleeper, but too thick for a back sleeper

- Cozy rooms- Renovated bathrooms- Great restaurant- Friendly staff- Spacious sauna and hammam

- SPA and breakfast could be opened / served longer- SPA could have a better scenting

Clean and comfortable stay with a wonderful view and spa!

The rooms were lovely and the bed was amazingly comfortable .The staff were friendly and helpful. The location is a bit out of the way if you want to walk places but fine if you have a car. The restaurant was great for breakfast and the bar was good at night