Hilton Garden Inn Omaha East/Council Bluffs

The staff was very nice.

I received a notice on my way to the hotel that there was plumbing problems in the rooms I and, others in my party, selected. Come to find out after we checked in other people were booked into the rooms we selected. I stayed in a hilton garden inn in Council Bluffs, IA a week ago. The rooms were exactly the same however the Kansas City hotel is older and seems less secure. I was able to get a key to my room with just my name and room number. I had gotten my room number wrong twice, because it was changed, and the hotel staff didn’t ask for my ID. The bed and bedding are seriously out of date. The fitted sheets on the bed did not fit the mattress in several of my, and others in my party’s, rooms. I know mine kept coming off over my 2 night stay. Also, I have never been in a hotel with such small pillows on the bed!! They are the size of throw pillows and so uncomfortable. They went flat as soon as you laid on them. The “comforter” on was a glorified sheet and its texture was so rough.Anytime you moved on the bed the box spring would squeak so bad it sounded like it’s gonna fall apart if you didn’t sit down carefully enough and needs to be change. Using the “bulk”/“multi use lotion” was difficult as the dispenser nozzle was clogged up with dried lotion, and the hand soap was really low. I stay in a lot of Hilton Garden Inns each year for competitions, and this one is really not up to standard. Just some basic changes, and it would be on par with the rest in the chain.

Location was a little challenging to find - it was out of the way and trying to navigate through all the road construction was confusing

Nothing, the hotel was great!

Very nice, clean, friendly, perfect location ( with Casino)

Parking was easy.

I paid extra for a suite, and I specifically booked this because I was lead to believe a bar and restaurant were available in the hotel. The staff was nice however the bathroom drain was missing? Also the coffee pot in the room was broken. I paid extra to ensure we would have a place where we could relax comfortably. Instead it reaked of cigarettes from the casino connected to the hotel, and I feel like I could have found better value and a more comfortable place to stay. The staff were very nice. Your hotel, not so much.