Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Check in little hard

Price Paid more on third party website because they said the reservation team were closed

Great services friendly staff felt amazing

Handed my towel card in on last day as they asked for it and we had all day before we got picked up

Beautiful gardens with great heated outdoor pools and wonderful helpful staff

That most of the restaurants and bars were not open and that there is a charge for using the indoor pool

Lovely spacious resort, beautiful grounds, lovely food and drinks - a real sanctuary.

As it’s off peak (March), only a couple of the restaurants were open during our stay. Still very nice, and understandable why…

The hotel together with it's magnificent grounds and pools make it a very authentic and unique Thai experience.The huge room was spotlessly clean and the onsite restaurants offered a great range of quality cuisine.

Quiet, tranquil and serene, beautiful gardens, lovely food, friendly staff.

Confusing t&c emails describing half board booking, when we only had bed and breakfast. Hotel was partly closed down as out of peak season, so not all facilities available, this was not explained prior to arrival. No evening buffet was a huge disappointment.Felt like an Asian fusion as opposed to Thai, it had strange combinations of decor from various cultures, Terracotta warriors in the Thai restaurant? And an unfocused menu that contained everything from Indian to Singaporean

Nice grounds , friendly staff.

Mostly everything was closed . They just aswell have put a sign up saying closed. We paid for a swim as all the pools were out of action only to find 2/3rd of the pool and facilities were closed. We lodged a pro active complaint only to be told by the area manager tough luck we have plenty of guests .

Not a lot. Breakfast was the best part of our stay

HOTEL: Outdated, ridiculous you have to pay extra for a swim in the indoor pool considering it’s over £300 per night to stay at the hotel. Spa area cold, pool cold, steam room needs a complete re-vamp. No hot tubs, sauna etc… overall bad experience Food: Not worth mentioning bland, over seasoned and definitely NOT a true taste of Asia.OVERALL: In my opinion this is at best a 4star hotel, I suppose when it was new and considering a lack of other 5star hotels in the area they have had the monopoly… LOOK ELSEWHERE ?????

The staff are exceptional and very friendly. We had some amazing food and the Chef is very talented.We love the heated pools outside and they work hard to maintain high standards.Thank you for a fabulous memorable stay.

We were slightly disappointed that not all the restaurants were open but we understand why, as this is low season.

It was like you are in Thailand. The gardens are breathtaking and very well maintained and full of golden fishes. The rooms are comfortable and spacious and have very luxurious vibe. The breakfast is one of the best I have ever had with everything of premium quality and natural orange juice everywhere. I suggest to also try the restaurants apart from the breakfast which are of premium quality. Two pools were heated and extremely relaxing. The staff are extremely friendly including the guys in the mini club. For kids they have a very nice mini club and there are some activities which are not free but very good quality and worth the price. I will come back to this place again very soon and suggest everyone to give it a try!

Nothing really.

A lovely stay away from the madding crowd

Nothing really but a little confusing at night finding restaurants in the evening maybe a few more signs amongst the lush greenery

Restaurants were all terrific. Spa was great.

It was a little confusing finding our way around on the sprawling property.

We enjoyed beautiful Gardens with 2 heated pools with +28, relaxing atmosphere, Thai food for dinner and wide variety of healthy choices for breakfast with amazing views from the terrace, as well as, professional service, and spacious room.

We didn’t like the cold room and no possibility to put the temperature up although we received 2 blankets it wasn’t helpful a lot. Moreover, the bed wasn’t comfortable because they put 2 mattresses together and when we started to make love with my husband the bed started to collapse and run away from the wall on the wheels.

The gardens and ambience of the whole hotel. Mostly fantastic food , except the Asian restaurant.

The Koh Samui restaurant wasn't a Thai restaurant. Disappointing to have only one Asian restaurant in a hotel advertised as Asian. And the one Asian restaurant hadn't really got the best Asian dishes.Having a buffet breakfast in a five star hotel, would have been nicer to be served, instead of having to walk all through the place to find where everything was.Little things like having to ask for bath gel to use the bath, maybe an iron in the room.Only one pool open for use on the Monday out of seven advertised. Also only one restaurant open.

The breakfast was excellent as was all the food, the gardens are well looked after and the swimming pools are second to none, clean and a lovely blue colour. All the staff are attentive and friendly and without a doubt a credit to the company. Also if you want to visit benidorm the taxi service is excellent and very well priced. My wife and I went for our ruby anniversary and next year we will go for my birthday the whole experience was outstanding!!!

it's heaven on earth, it's a quiet, peaceful and wonderful place. romance. This is our second time and I will come again. Thank you. thank you to all the great staff, especially Room service with rose wine:-)

I miss the yoga and pilates course

The Whole experience from start to finish was amazing.. Staff.. work very hard to make you feel welcome on your holiday.. The Food Breakfast and Dinner were above and beyond.. my expectations.. the room was clean and also felt welcome.

I have no complaints at all on my stay...everything was perfect.

staff are excellent, all really friendly and helpful. I like the extensive grounds and luxurious swimming pools. Very relaxing environment and only a short taxi ride to the beach if you fancy an evening walk by the sea. The masseuse and masseur in the Thai Spa were excellent - best Thai massage we have ever had!

quite a few of the loungers by the pool had broken legs. I think its a design fault as they have clearly been repaired with metal brackets. The Steam room was not working in the Thai Spa and they should have volunteered the fact that it was not working. It may not have deterred us from using it but we felt it was slightly dissappointing that it was not disclosed when we booked. Also the format was not clearly explained. We were first allowed to sit in the pool area before the massage for an hour whereas previously we had the massage first and used the pool after. We felt this part was not clearly explained and curious to know why they changed the format around. Minor niggles though.

The outside facilities, the gardens and swimming pools were incredible. That is what makes this hotel unique and beautiful. It felt that there was really nobody around although we knew that wasn't the case. The relaxation vibe was absolutely spot on. At no point we felt disturbed by other guests or by employees. Really, after a few hours, we felt super relaxed.

If I gotta pick one thing up it would be that the buffet felt quite pricey if you are someone that won't drink too much alcohol. Plenty of food but nothing that blew my mind.

The Spa had amazing massages special thanks to Raul and for the spa staff that were able to make special request happen, the food is average and can be better, the rooms are nicely sized, the swimming pools are amazing!

The bed was not that comfortable, rooms need a bit of a refurbishing and the mattress need updating and couldnt sleep well