Krystal Cancun

The location of beach

The staff were friendly but the accommodations were horrible . We were moved and the electricity didn’t work in the “ new room “ . We want a discount but they denied . We want our money back .

Very outdated hotel - but stunning views

Many of the features of this room just didn’t work. The television, the safe, the hot water, the lights. Given the busy weekend, there wasn’t enough staff to accommodate everyone … check-in to room service The elevator was an absolute disaster.

Location

Smell, ac didn't work, lack of kitchen in room, supposed to be ocean view but was only partial

Friendly staff in all departments. Ocean view was beautiful.

Need more than one elevator

The view from the ocean facing room with balcony

It was super loud especially from 12am-5am, there were roaches in the room, the toilet in the room above leaked through & would hit your back while singing the restroom, one night the room was so humid the entire floor was wet.

The view and the staff!

We had a bad room 1st and they changed us to a different room!

Guy entered my room while the ? do not disturb? was on the door knob.?he entered without saying who was.?didn?t knock.?I called the front desk but I didn?t a response back

Pools and beaches

Food

Great location except a lil too close to coco bongo, was way too loud

It smelled, and nothing worked

Beach

The showers were dirty. And the water smelled like poop. We had to switch rooms.

My room was back to back with cuckoo bongo the noise till 4am

The beaches were lovely.

Our room was dirty, no hand towels or wash cloths provided. We got two double beds. I would NEVER have selected two double beds. But it was only one night - so whatever. The breakfast was disgusting. I actually threw up in my mouth.

They started construction out of my room every day for six days at 7 to 7:15 AM. Not how you want to wake up on vacation.

The first night there was a couple of bugs on the floor, which I killed and they were not swept up for three days. So I don?t know how clean the hotel room really was.

The beach

The room has only bath towels, hair dryer did not work, Hot water was Luke warm, and they had a hard time getting our charge to the room set up, i spent a lot of time in the lobby at the front desk instead of the pool. The hotel was very over priced.

Location is very good

Music is too loud, very poor sound insulation, room service not good

Location and staff

Room is old and not clean

The best beach! Great location! We did not do the all inclusive- except the breakfast- which was worth it.

What I liked best was the fantastic outdoor space, including the pool area with sun beds and umbrellas, the beautiful beach and beach beds, pool volleyball, and the great restaurant and bar, all creating a perfect setting for relaxation and fun.

I didn't like that the room I got was not like the pictures on the hotel page. I expected a high-end room just like the pictures but received a standard one that looked different. That was disappointing. However, the room was clean and comfortable.

Next to the beach

They are crooks, I got charged $20 for environmental taxes and $66 to give me a new key because I left mine in the room.?they could have sent anyone to open it but they didn?t want to I?m very disappointed

Location is perfect on the beach

The rooms need to be upgraded, the shower and bathroom in general need to be refurbished.