3.5 Star Hotel
Krystal Cancun
About
Located in Cancún, a few steps from Playa Forum, Krystal Cancun provides accommodations with an outdoor swimming pool, free private parking, a garden and a terrace. Among the facilities of this property are a restaurant, a kids' club and room service, along with free WiFi. The property has entertainment staff and a 24-hour front desk. At the resort each room comes with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Guest rooms include a closet. Guests at Krystal Cancun can enjoy a buffet breakfast. The accommodation has a playground. La Isla Shopping Mall is 2.6 miles from Krystal Cancun, while Cancun Government Palace is 6.5 miles away. Cancún International Airport is 14 miles from the property.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Standard 2 double beds
356 sqft • 2 Double
Room Details and Photos
Family Studio Sea View
356 sqft • 1 King and 1 Sofabed
Room Details and Photos
Club Ocean View
345 sqft • 1 King or 2 Double
Room Details and Photos
Standard 1 King Bed
356 sqft • 1 King
Room Details and Photos
Deluxe King Room
345 sqft • 1 Queen
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Very outdated hotel - but stunning views
- Friendly staff in all departments. Ocean view was beautiful.
- Location
Cons -
- Many of the features of this room just didn’t work. The television, the safe, the hot water, the lights. Given the busy weekend, there wasn’t enough staff to accommodate everyone … check-in to room service The elevator was an absolute disaster.
- Need more than one elevator
- Old, musty
Top Quotes:
"Nice location with a very pretty lobby."
"The view from the hotel was awesome."
"Walking distance to everything."
Business Traveler (119)
Solo Traveler (236)
Traveling as Couple (1170)
Family with Young Children (729)
Family with Teens (1)
Senior Traveler (22)
Group Traveler (357)
Total (2979)
Darin
•Posted on: 1-7-2026
Very outdated hotel - but stunning views
Many of the features of this room just didn’t work. The television, the safe, the hot water, the lights. Given the busy weekend, there wasn’t enough staff to accommodate everyone … check-in to room service The elevator was an absolute disaster.
Erasma
•Posted on: 8-7-2025
Friendly staff in all departments. Ocean view was beautiful.
Need more than one elevator
Juanita
•Posted on: 6-11-2025
Location
Old, musty
Mason
•Posted on: 4-11-2025
The view and the staff!
We had a bad room 1st and they changed us to a different room!
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
The property has the Stay Safe & Clean Sanitary Certification. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Restrictions for the all-inclusive plan: Children from 0 – 4 for free. Children from 5 – 12, additional fee USD 40.00 Children older than 13, additional fee USD 90.00In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Krystal Cancun
Blvd. Kukulcan Km 9 Lotes 9 Y 9a Zona Hotelera, Cancun,
Top Hotel Destinations
- Hotels
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- Mexico
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- Krystal Cancun