3.5 Star Hotel
Krystal Cancun
About
Beachfront Location Krystal Cancun in Cancún offers direct beachfront access with stunning sea views. Guests can relax by the infinity swimming pool or sun terrace, while the lush garden provides a tranquil setting. Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, and modern amenities such as free WiFi, mini-bars, and flat-screen TVs. Family rooms and interconnected rooms cater to all travelers, ensuring a comfortable stay. Dining Experience The family-friendly restaurant serves Mediterranean, Mexican, and international cuisines in a traditional and romantic ambiance. Breakfast includes local specialties, fresh pastries, and a variety of beverages. Leisure and Activities Guests can enjoy yoga classes, aerobics, and a fitness room. The resort offers spa facilities, a kids' club, and a variety of entertainment options, including live music and cooking classes.
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
Standard 2 double beds
356 sqft • 2 Double
Room Details and Photos
Family Studio Sea View
356 sqft • 1 King and 1 Sofabed
Room Details and Photos
Club Ocean View
345 sqft • 1 King or 2 Double
Room Details and Photos
Standard 1 King Bed
356 sqft • 1 King
Room Details and Photos
Deluxe King Room
345 sqft • 1 Queen
Room Details and Photos
Guest Rating
Pleasant
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- Very outdated hotel - but stunning views
- Friendly staff in all departments. Ocean view was beautiful.
- Location
Cons -
- Many of the features of this room just didn’t work. The television, the safe, the hot water, the lights. Given the busy weekend, there wasn’t enough staff to accommodate everyone … check-in to room service The elevator was an absolute disaster.
- Need more than one elevator
- Old, musty
Top Quotes:
"Nice location with a very pretty lobby."
"The view from the hotel was awesome."
"Walking distance to everything."
Business Traveler (119)
Solo Traveler (236)
Traveling as Couple (1170)
Family with Young Children (729)
Family with Teens (1)
Senior Traveler (22)
Group Traveler (357)
Total (2979)
Darin
•Posted on: 1-7-2026
Very outdated hotel - but stunning views
Many of the features of this room just didn’t work. The television, the safe, the hot water, the lights. Given the busy weekend, there wasn’t enough staff to accommodate everyone … check-in to room service The elevator was an absolute disaster.
Erasma
•Posted on: 8-7-2025
Friendly staff in all departments. Ocean view was beautiful.
Need more than one elevator
Juanita
•Posted on: 6-11-2025
Location
Old, musty
Mason
•Posted on: 4-11-2025
The view and the staff!
We had a bad room 1st and they changed us to a different room!
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are not allowed.
Important Info:
The property has the Stay Safe & Clean Sanitary Certification. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Restrictions for the all-inclusive plan: Children from 0 – 4 for free. Children from 5 – 12, additional fee USD 40.00 Children older than 13, additional fee USD 90.00In the event of an early departure, the property will charge you the full amount for your stay. A damage deposit of USD 172.0 is required at checkin. This will be collected by cash. You should be reimbursed on checkout via cash, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
Top Hotel Destinations
- Hotels
- North America
- Mexico
- Quintana Roo
- Cancun
- Krystal Cancun