W Austin

The room is comfortable and clean. Gym facility is great. The location is very good, easy to walk to most of the restaurants, offices and touristic places.

The reception staff. They did not inform me about the ongoing renovations inside and outside the hotel. As a first-time guest, this information would have been helpful in managing my expectations. Additionally, their demeanor seemed unapproachable, with a lack of eye contact and proactivity.One evening, there were two fire trucks outside the hotel. While entering, I inquired with the reception staff about the situation. Unfortunately, they simply responded with "no" and did not show any concern for my safety or attempt to gather further information.I believe a little more attentiveness and proactive communication from the reception staff could significantly enhance the guest experience.

Location next to concert venue. Room felt clean.

The service at both bars-in the lobby and in the restaurant was terrible. Had to literally call "excuse me" because they would never come check if you needed anything. Just not enough staff I guess. The carpet in the common areas was pretty dirty. I like moody hotels but in my opinion the lights should be turned about 30-50% brighter in the hallways.

Location and room accommodations

Location, service, clean, amenities.

Really nice modern hotel, centrally located and overall pleasant experience

$44 for parking was a bit steep even for Austin, Tx

The staff. They were so warm & welcoming. Very nice hotel and will hopefully be able to stay there again. I felt very safe. My first experience with an elevator that would not move until I scanned my hotel key card. This is an excellent hotel!!

Not a thing.

The service was excellent, the hotel was beautiful and in a great location.

The room was cramped and not well maintained. The tub faucet was broken, there was water damage in the bathroom ceiling. There was evidence of a soap bar melting on the edge of the tub and on the soap dish that was there when we arrived and kinda gross.

The location was great for my needs.

The bed was pretty small. I was expecting a king or two doubles and we got one double.

The W lived up to our expectations and more. Wonderful location, beautiful hotel and very attentive staff. We truly enjoyed our stay!

No. Everything was wonderful.

The hotel was so nice and the hospitality was great. We checked out at noon but our flight wasn't until 11pm so we kept our stuff at the front desk and changed mid day to go kayaking and hang out in the lobby until our flight.