Hilton Houston-Americas

Great location. Safe. Clean. Very comfortable bed.

Valet parking was expensive. Almost as much for my car to stay as it was for me to stay the night.

Breakfast buffet, spacious suite, security features on elevator

Location

Misunderstanding when woken up at 7am by a staff member saying we weren’t supposed to occupy the room we were in, but it was handled very professionally and respectfully by other staff.

There is a lot to love about this hotel. Location is perfectly located near a lot of things such as the convention center, discovery park, Toyota center, House of Blues, and so much more. Starbucks, restaurants, spa, rooftop lounge and terrace.

No, complaints really. Just awareness for people wanting to go swimming. Swimming pool is not heated. Even though it was 90 degrees and higher outside the pool was freezing cold with it being indoors.

We celebrated our anniversary at this hotel and booked a couples massage at the spa. S/O to the spa manager and receptionist for making this an awesome experience. They went above and beyond with her exceptional customer service.

The room didn?t stay cool during the night even while the AC was on high.

Hotel is close to everything! Lots of amenities!

Long wait for valet. Still fine, just good to know if you are trying to leave in a hurry.

Rooms were fantastically clean. Christmas themed decor was as advertised (and quite beautiful). Location was fantastic, especially as a family with young children.

We chose this hotel due to its proximity to the parade and prepurchased breakfast. We were not told there would be no buffet on the morning of Thanksgiving. Thanks to an hour delay, we forfeited the parade experience so the kids could eat.

I went to the Rockets game perfect location. Didn't need to move my car. Lots of restaurants around and on the property. Comfy bed and nice friendly staff.

Seems like the restaurants closed early for a Saturday.

Location to convention center

Restaurants needed more help and pricing was high

The largeness of the room, the updated furniture, the friendliness of the staff they really pay attention to your needs.

I didn?t like that only serve breakfast to the diamond members they should make it available to all the paying customers. There should be no exclusiveness. Also the valet parking cost was too expensive for my taste $71-75 per day.

Everything, especially the front desk staff did not show any hospitality, they canceled my reservation without any reimbursement and without my permission, only because I have a dog with me, however, they did not have the pet policy on the hotel website

quick and courteous check in, clean room, quiet at night and great lobby

wish I could have stayed longer

The hotel was very beautiful and clean front desk staff at great customer service

Hotel Room was very small for the amount we paid for the stay. And valet was very expensive. Wish I was told where the self parking was before I valet

The location and the convenience.

There were items still left in the fridge from the last guest and the table was not cleaned properly.

The staff was friendly and fast to help. The room was perfect and spotless. The texting service was excellent

I was a Comicpalooza guest and I didn?t understand the layout to know what rooms were the most convenient. Lots of walking. But that is on me

The location.

Yes, the bed had food crumbs under the blankets. The pillows smelled terrible, the room was not clean.

The location downtown and awesome view from my room on the 17th floor was what I enjoyed the most.

Cost, location, and cleanliness

Wonderful views, breakfast, and atmosphere. Upgrade was definitely worth it.

The staff was great, clean room, I travel a lot and I must say this hotel was wonderful.

Before booking I called the hotel and asked if the pool was open at all times. An elderly lady said YES. I booked this hotel mainly because this trip was with my children. I am a single mom. I purchased swim suits and pool was closed all day SUNDAY!