Dream Downtown by Hyatt

noisy, smelly, loud music in the bar area hard hear conversations. dark bathrooms in public spaces, uncomfortable mattress & pillow, dust in the room, no place to dry your hair in the bathroom, no convenient outlets to charge your phone, no coffee maker

The decor is unique

The mattress sinks down in the middle, was told I was getting a higher level city view room, ended up being on the second floor, looking at the pool, which is not open. Also a bunch of fake flowers surrounding everything.

Check-In was a mess. Rooms were not together like our reservation had requested. People taking inappropriate pictures in the lobby. Staff is rude. Hotel floors were. Rooms rundown. Towels were old with frayed edges.

It was an excellent place to stay comfortable. People are friendly and what I was in the center of the city where I can walk to restaurants and nightclubs also about this hotel it has one of the best nightclubs on the 12th floor in this hotel

Conveniently located

Bathroom had black mold, carpets ripped throughout hotel. Trees growing pit of windows of hotel

the bartender was amazing

the pool is not owned by the hotel but they pretend it is. you have to reserve and pay for chairs at the pool but they are booked way out so that was not indicated and was the whole reason for booking this hotel. extra $114 was charged for wifi.

The balcony off of the room. The comfort of the bed. The drop down TV from the ceiling

Wires sticking out of the ceiling for the drop down TV. Ultra sharp edges of bed frame exposed -dangerous. No trash can in room except in bathroom. The fact that they were so late getting me into the room that they wouldnt let me have a late check out.

Came for a staycation with a friend. Weather was beautiful and we came for the pool - it was great!

You need to pay for the chairs at the pool after 11 AM

The pool was nice if it wasn't a additional charge for guests

I didn't like that they always had extra charges for hotel guest like the club upstairs the pool you had to pay extra money You had to pay extra money even when you check in I've never heard of that

Location

The sheets were ripped and the light over the sink was out.

Room window drapes could not be opened as the window was right at poolside. No complimentary coffee & coffee shop did not open until 7am.

There is a night club in the first floor that plays music, until 3-4 am, that one can hear on the 9th floor. Little or no consideration is given to the guests.

This hotel was concisely located to the MTA, restaurants, and specialty coffee shops. What I loved most as a student MUA was the makeup mirror in the bathroom. The hotel staff was exceptionally polite as the hotel featured a mini bar in the room.

I will definitely recommend this hotel to all family and friends as my phone line is still buzzing for public relations tips.

Location, vibe

No cups and no water in room. Our bathroom door wouldn¿t shut & has a giant hole instead of knob, not ideal for traveling with your teenager. Bath Fan broken. Pool closed, contrary to hotel website info. Wi-Fi did not work, despite paying extra for it.

The hotel room was fine and the view was very nice. Location also good.

Very disappointed. The hotel claims to have a pool, but you¿re only able to lie by the pool from 8-10:30am, after which they kick you out and rent the seats. The hotel is located in a club and music starts thumping at 7pm, making it impossible to sleep.

Leaving

The hotel did not provide cups or glassware in the room. It also did not provide robes even though is said it came with it. The 3rd floor carpet was very old and the bathroom literally smelled like cat urine after you showered. I did not feel clean.

"Resort Fee" and the pool being closed for a private event one night and the next you had to buy a chair to even sit at the pool...

Exceeded expectations! Swanky, funky and in a great part of town. The pool was an added bonus for this location. The hotel bar had the perfect vibe - Christian was a wonderful bartender.

Location

Water came out scorching hot even in cold setting. Had to switch rooms twice. Most staff was not helpful and rather disinterested. A simple polite apology would have gone a long way. Also really hard get simple ice at this hotel??

The staff was amazing and the location was perfect for every thing I needed.

The walls are very thin so I was awakened super early in the morning by the cleaning staff opening and closing doors on the floors as they cleaned them. Not a huge deal and I now there isn't much you can do about that.