Sotogrande Hotel and Resort in Cebu

The staff at the Sotogrande are exceptional! They are helpful, friendly and do an amazing job. The breakfast each morning is phenomenal. The pool is lovely and is always kept super clean. I highly recommend this hotel!

Location

Staff was polite

nothing that was probably the worst hotel I have ever stayed at in my entire life. The staff was polite. The hotel looks good in the pictures but that is it. When we arrived after 3pm our room still was not ready, my mother was ill & requested a room asap. After waiting over an hour we were brought to our rooms where it took them 30min to unlock the room they had to reprogram it for 30min they even tried to manually open with the key & still wouldn’t open. After finally opening door we were let in we had to use the restroom & tried to flush & toilet was clogged. They were able to fix it after some time, but unfortunately when we tried to flush in the middle of the night it was clogged again. Housekeeping was gone for the night & the security guard came up to try to unclog with a toilet brush cleaner. We had to switch rooms at 3:00 am because we had no working toilet. After moving to our new room, The air conditioning wasn’t working properly so we woke up in a sweat. The room smelled old & moldy carpet was disgusting & mold was all over the bathroom, it was even growing in the pictures in the room. We have been coughing nonstop since we checked in probably from exposure to mold. The bathroom tub was painted over & was completely peeling off & clogging the drainage. Didn’t want to complain again because we had already switched rooms. I think our original room was locked for a reason because they had to fix the toilet. The building we also stayed in had no pool & was not directly on the beach. If you want access you need to be in the other to buildings. Food also is very overpriced & their last meal to order needs to be submitted before 8:30pm or you have to go out yourself or order something to be delivered. Overall was the worst place I have ever stayed in. You couldn’t pay me enough money to stay in this hotel again.

It was average and functional. Close to the airport so convenient.

It needs an update and I didn't find it to be the cleanest. Stains on carpet, etc.

Friendly employees

Very bad condition of the whole complex. Dirty bathroom, loud rooms, dirty towels, elevator doesn't work well. Bad breakfast with cold food. No beach towels available.

The location.

1. We availed 2 rooms (rooms 306 and 307). When we checked in, only one room (307) was available at that time, we had to wait for the other room to be ready. The staff instructed that we can stay in room 307 first and they will just call us once room 306 is ready. We waited, and did not receive any call. We had to call them using our mobile phones because the phone in the room was defective. To confirm if room 306 was already ready.2. The bath tub was slippery, there was no rubber stopper. Which was dangerous to our elderly companion. We asked for the rubber stopper but only gave us a towel. 3. With the phone in our room being defective, we had to call the front desk using our mobile phones. They only fixed it a night before our checkout.4. The aircon remote was broken, my sister was not able to sleep on our second night there because we could not turn on the aircon. 5. The electric kettle was broken.6. The paint on the bath tub was eroded and it clogged the drain, we had to take it out of the drain every time we take a shower.7. We complained about the wifi, but they only said the wifi is really "unstable" and they cannot do anything about it. The wifi cannot reach room 306 and it's spotty in room 3078. The staff were not accommodating. No greetings or welcome. And they intentionally do not make eye contact so nobody will approach the front desk.9. They did not grant us the senior citizen discount because we did not walk in.

The location was close to the wedding reception we were attending.

1. We availed 2 rooms (rooms 306 and 307). When we checked in, only one room (307) was available at that time, we had to wait for the other room to be ready. The staff instructed that we can stay in room 307 first and they will just call us once room 306 is ready. We waited, and did not receive any call. We had to call them using our mobile phones because the phone in the room was defective. To confirm if room 306 was already ready.2. The bath tub was slippery, there was no rubber stopper. Which was dangerous to our elderly companion. We asked for the rubber stopper but only gave us a towel. 3. With the phone in our room being defective, we had to call the front desk using our mobile phones. They only fixed it a night before our checkout.4. The aircon remote was broken, my sister was not able to sleep on our second night there because we could not turn on the aircon. 5. The electric kettle was broken.6. The pain on the bath tub was eroded and it clogged the drain, we had to take it out of the drain every time we take a shower.7. We complained about the wifi, but they only said the wifi is really "unstable" and they cannot do anything about it. The wifi cannot reach room 306 and it's spotty in room 3078. The staff were not accommodating. No greetings or welcome. And they intentionally do not make eye contact so nobody will approach the front desk.9. They did not grant us the senior citizen discount because we booked via Booking.com and not walk in.

Location was nice. Breakfast was served in room exactly on time you wanted. The staff were all knowledgeable and friendly. The bed was comfortable.

Needs a lot of maintenance. The soap rack on wall in shower was loose and falling apart. The curtain easily derails. No access for handicap to the beach.

Fantastic pillows. Lots of hot water.

Wifi was TERRIBLE. Breakfast was very disappointingRestaurant meal was very poor value - high price for mediocre food

•They kindly accommodate my friends and I in rooms next to each other. •Beds were clean and comfy.•They provided beach towels and passes for the pool and beach access at the hotel nearby. •Breakfast was great. They even brought it to our room one time. •Most of the staff were really nice. They helped us with early check-in.

•The hotel's pool was in maintenance for our entire stay.•Bath was pretty dirty. Same for the balcony.•We tried to order from the restaurant around 8 pm but they were closed. •There was a lizard running around the hallway in the 6th floor for over an hour!!

The hotel was okay and clean.

You are charged for everything from extra linen, towels, and staff were not friendly nor super helpful. It seemed like your stay was an inconvenience to the staff. Charge extra for housekeeping/cleaning if the staff have to do extra work. Room service not always available when staff don’t want to bring order up and you’re charged extra for dining in vs room service

Very disappointing with the way they operate a so-called resort

It would not allow you to bring any food or drinks onto the property and yet they have very limited availability for drinks or food and no snacks at all available also they had Jack hammering during the entire day on the beach so that was not conducive for a nice peaceful environment and they shut the beach down at 5 o’clock. You could not even sit on the beach past 5 o’clock to watch the sunset or anything else never in my life on a resort had that happen

dangerous CR flooring with no rug, far

Slippery CR floor,no rug available,not cold aircon, long time waiting for taxi/grab experience

Old and not very nice Nothing like the advertised photos The beach was disgusting The pool was uninviting No hot water in 24 hours couldn’t even take a shower The room was not ready at 3 pm waited until 4 pm to check in Not satisfied at all very disappointed Instead of staying the 6 days found another hotel and left after one day

All as indicated above

Everything was limited.....big room, and location is not to bad, not far away from Mactan New town, you need to use grab taxi, black taxi cost you more. Staff are nice people, trying their best to make you welcome to the hotel, but is not enough.

This place is by far over rated when checked the reviews before I went to it... ..My breakfast experience was notably limited and did not follow a buffet style. Specifically, the fruit salad was only made available upon request, and even then, I was frequently informed that they had run out. This consistent issue suggests a significant supply problem within the kitchen, which appears to stem from poor management or ownership. Adding to my discomfort, the air conditioning unit leaked continuously throughout my stay, a problem I ultimately chose not to escalate...luck of service and maintenance to the entire hotel section of the building....While the staff members were truly wonderful, their excellent service, unfortunately, could not compensate for the fundamental shortcomings in room comfort, food quality, and overall facilities – aspects crucial for a relaxing resort stay....

Extremely Disappointing Experience – Unprofessional and Unhygienic Conditions

Rating: 1/10Our experience at this hotel was shocking and completely unacceptable for a place that claims to be four stars.First, they refused to take a card for the deposit and held our passports instead—already a bad start. But it got worse. When we entered our room, we found a rat running around. I showed the reception a video of it, but they still insisted on “confirming it themselves” and sent a security guard to inspect the room. He didn’t find the rat (of course), and told us to just “let them know if it comes back.” Seriously?I had to complain again before they finally moved us to a new room, which was only half cleaned—no pillows, missing towels—and then the security guard showed up again to make the bed himself. Unbelievable.The worst part? No apology. No accountability. Just complete disregard for basic hospitality and hygiene.Would never stay here again or recommend it to anyone.

Nothing special to say. Only thing I can say is the location by the sea front

The Sweet Room we stayed is very poor in its quality; towel was very old (only two large towels provided), poor amenity, door lock appeared to be almost broken, etc. So many disappointing things. Breakfast was extremely poor. They provided a la carte menue which we ordered earlier (French toast & local breakfast with orange juice), but we couldn't eat French toast as it never looked like a French toast. Juice is not real fruit juice and coffee was very poor. Hundreds of ants were hanging around toast area, so hygienically problematic. Consiering all of this, the room charge is too much over priced. A complete renovation of the hotel in hardware and operation process needs to be made for its sustainable business.

The biggest problem was that both AC in the room only worked sometimes. After being told 3 times, staff just said sorry. We will fix

I had an amazing stay at Sotogrande Hotel, where the exceptional service and attention to detail truly stood out. The comfortable room, fantastic amenities, and personalized recommendations made it a memorable experience, and I highly recommend this hotel for anyone visiting the area. The hotel’s prime location near convenience stores which makes it a perfect choice for travelers.

From the efficient check-in and check-out processes, every moment was enjoyable. The staff is accommodating and friendly. Additionally, the hotel has a very secure and safe atmosphere.