Plantation Bay a Real Resort with a Real Spa

A palm tree blocked my view of the lagoon, the staff was rude, and the delivery fee for RS. They offered another couple free massages or meals due to the Lagoon being drained but not to us. Restaurants and activities closed early every day

I liked that they offered a place to hold your luggage, and pick up golf cart if needed. The staff was nice.

Thin blankets and no bed comforter. They need an outdoor rug to wipe your shoes, when it rains and there¿s no coverage when entering your room. There was ants in the rooms. Need additional trash bins, and you had to pay for slippers. Need more ameniti

Ambience, kids enjoyed biking, swimming, kayaking, riding the carts, rock climbibg, but we ran out of time for the game room. The view from our room was great. I liked the rooms that had water access from patio side. Did not see that on website

Some hotels give a breakfast coupon, this one did not. Sometimes transport took longer especially the last 2 days there but not a deal breaker.

The check-in staff offered free massages to another couple but not to us. Overpriced resort!!! Poor management

We stayed at the Plantation Bay for a little more than two weeks; we wish we had more :)The people working there were fantastic, generous and warm. We'll miss them. Outside every apartment is it just a few meters to water of various kinds, some got a pool right outside their terrace, some got a nearly private little lagoon. Everything is centered around the pools and the Kilimanjaro Restaurant in the middle. It is plenty of trees and plants giving off a paradise vibe.The breakfast was really nice with lots of options each day and various themes depending on the day. The morning ritual of walking through the pathways crossing the saltwater lagoon and freshwater pools was something meditative for us. Restaurants with delicious food and drinks and different styles. A lot of activities to use, both small and big inside the resort and outside arranged by Plantation Bay. Whale Shark Safari, diving and snorkeling and boat trips, jet-ski, parasailing etc Great rooms, the whole resort is well designed. Administration is very serious about presenting a good package for everyone with attention for details Highly recommended. The best we've had so far.

Maybe a bit sparsly equipped rooms like underwhelming tv with underwhelming sound although the bathroom was very nice. Information about activities and events could have been more accesable from the room or from online portal.

Everything was excellent. Food, water fun, biking, service.

The whole place has so much to offer and a lot of variety. We enjoyed the facilities, dinner, and spa the first day. Unfortunately, the second day my husband woke up sick. We went for a walk around the pool and he passed out at a table. I called for help and the staff acted immediately. Within a minute they had a medic at the table assessing the situation. After a short golf cart ride to their own clinic they had him lying down and taking medication. They watched him for two hours and even came to the check out desk to run his vitals again before we checked out. So nice and thorough.

Clean, safe, peaceful, relaxing.

I wish facilities were open after 1700. I wish Route 66 was open longer. It was so fun that stopping at 1700 felt like “not enough time.”

We have stayed in Plantation Bay twice now and we really loved the place, the facilities, the activities and the staff.

Food choices were limited although they are great but i feel they could have more choices.

Very clean and organized

Accessibility great staff

Beautiful layout, great available shuttle services and recreational activities.

Was disappointed that some parts, to include the lagoon slides were not working during our stay.

✔️ Excellent facilities✔️ High-end spa✔️ Restaurants with quality food

❌ No kids’ programs or structured activities❌ No kids’ club or supervised playtime❌ External deliveries not allowed to rooms❌ Cash-only payments for outside orders — no digital or room charge options❌ Rigid enforcement of policies with little flexibility❌ No clear identity — not family-friendly nor couple-focused

Clean All employees polite

The new policy Room prices Breakfast prices

General ambience.

1. The food sizes had been significantly reduced across all F&B outlets and the prices had gone up. Very disappointing. 2. The freshwater pool bottom was black and almost impossible to get this black off deet, knees and hands. 3. The saltwater pools were slippery and slimey on the bottoms. There were also sharp buts and I badly cut my toe deeply in the pool which has the volleyball net. 4. You have started charging for airport transfers, kayak and paddle board usage and ice. This was complimentary before. 5. At Kilimanjaro staff took the wrong order from us (admitted by the staff) yet we were asked to accept the wrong order!!!

The numerous lagoons & pools, tasty food choices, friendly & helpful staff, learning to paddleboard, comfortable beds & spacious rooms.

Easy transportation super staff great value

No handicap faculties no bench’s at popular shuttle stops

Location is great, staff very nice

Food was awful and expensive. Too much oil and sugar. Poor quality meat and ingredients.

If you really want to be somewhere quiet, then it's a place to be.

It's not so much of a toddler friendly place since they are not allowed to be having fun (which means running, screaming of joy even watching videos from cellphone is not allowed in common places).

Breakfast,Pool,Theme night,music melodie'spickle ball,archery,shooting range and staff.Great tour to Olsob

No waiter service around pool.No tour deskNo door mat(To wipe feet after pool)

Love the quiet and peaceful setup. The pools were refreshing and easy to access. Breakfast was amazing, with lots of delicious options! Plus, the service of your wonderful staff is too notch. They were always courteous and friendly. Plus, when I needed a phone charger, they gave me one at no charge to borrow. We had a wonderful time. Thank you!

Nothing - my whole family had a great time.