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About
Located on the beachfront of one of the best beaches of Paguera Village, this hotel is a short distance from the center of this tourist destination par excellence of Mallorca. The hotel has 443 bedrooms, all exterior facing and with sea views. It features excellent facilities including a swimming pool complete with its own bar, an indoor pool, a gym, billiard tables and miniclub among others. You can also enjoy the buffet restaurant service. This is a perfect location that will make your stay a very pleasant one. Please note that reservations are paid on arrival, except for nonrefundable rates which are paid at the time of booking. In the event of early departure, guests should notify the property at least 72 hours in advance, otherwise the hotel will charge an additional 2 nights' fee. Restaurant buffet with breakfast service from 7:30 to 10:30, lunch with show cooking from 13:00-15:00, and dinner with showcooking from 18:30-21:30 Groups: When booking more than 3 rooms, special conditions and supplements may apply. Mini club (according to season and demand).
210 Reviews
- Cleanliness
- 8.0
- Staff
- 8.5
- Location
- 9.1
What Guests Say
- “We liked the hotel. Good place for family vacation. The beach is in 1 minute from hotel. The food was good. We found food for 1 year…”
- “Very clean hotel and comfortable stay”
Top Amenities
- Swimming Pool
- Restaurant
- Free Internet Access
- Spa
- Fitness Center
- Accessible Rooms / Facilities
- Hot tub/Whirlpool
- Beachfront
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Family Suite with Sea View
- Air conditioning
- Balcony
- Bath or Shower
- Closet
1/3Twin Room with Sea View
- Air conditioning
- Balcony
- Bath or Shower
- Closet
1/4Twin Room with Side Sea View
- Air conditioning
- Balcony
- Bath or Shower
- Closet
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What Guests Loved
Based on 210 reviews
Pros +
- We liked the hotel. Good place for family vacation. The beach is in 1 minute from hotel. The food was good. We found food for 1 year baby and for vegetarian. The beach and sea are perfect for kids because the water was warm and not deep.
- Very clean hotel and comfortable stay
- All inclusive option was great value for the money , the beach being so close also is wonderful
Cons -
- There are no shampoo in hotel, only shower gel. You need to give 10 euro for towel like a deposit, after check out they give you back this money. And 2 euro for "coin for all inclusive".There was fruits in general but it will be better to have more cut fruits, not only watermelon and melon. Sometimes you have to wait a long time for the elevator. I don't know what happens with the wait during peak season. If you live on the 6th-9th floor, it's very high to walk up, and you can wait 10 minutes for elevator.
- The beach does not belong to the hotel
- Bed are two single beds which keep separating at night but still comfortable
We liked the hotel. Good place for family vacation. The beach is in 1 minute from hotel. The food was good. We found food for 1 year baby and for vegetarian. The beach and sea are perfect for kids because the water was warm and not deep.
There are no shampoo in hotel, only shower gel. You need to give 10 euro for towel like a deposit, after check out they give you back this money. And 2 euro for "coin for all inclusive".There was fruits in general but it will be better to have more cut fruits, not only watermelon and melon. Sometimes you have to wait a long time for the elevator. I don't know what happens with the wait during peak season. If you live on the 6th-9th floor, it's very high to walk up, and you can wait 10 minutes for elevator.
Very clean hotel and comfortable stay
The beach does not belong to the hotel
All inclusive option was great value for the money , the beach being so close also is wonderful
Bed are two single beds which keep separating at night but still comfortable
Location near the beach, good food, 2 big swimming pools.
No complains
Great location and great staff on the restaurant. The room is beautiful and fresh.
Too expensive for what you get. You need to pay extra to use some of the sun beds in the pool area. That’s weird. Also very little accessibility for stroller or wheelchair. The indoor pool has very restrictive times and the queues to get towels is the same as checkin.. it becomes too crowded and stressful. The first night the cleaners didn’t even make our beds in the room. Then we complained and they started making it. Also they charged more fore sea view rooms but there was a weird roof outside of our balcony that covered half the sea views
Excellent hotel ,very clean, great location ,great food and very friendly staff. Lots of activities too.
Good room on 7th floor. lovely views and excellent hotel facilities
Pool not open until 10am I would have liked to swim early 7am before Breakfast
Good breakfast ! Nice staff
The double bed was noisy and unstable
Location Great views
Evening food could improve Breakfast & lunch great but found the evening meal poor at times (only potato/starch option was french fries)
Hotel is very clean nice and modern. It’s in a perfect location right on the beach and walking distance to nice bars, restaurants, shops. A nice local vibe without being overly busy.Food in the hotel was really good, a gear selection at every meal time with lots of flavour (not your bog standard all inc bland food)Good selection of drinks. Beer was estrella so a good brand. Some cocktails included on the all inc. but hotel also offers a gold all inc which means you get premium cocktails and branded spirits etc for just €10 a day, which is well worth it. We had a see view room and again was worth the extra, the view and the sunsets where amazing Also, told the hotel prior to our arrival it was our anniversary and they decorated the bed with rose petals and balloons and left us a bottle of bubbles on ice.
The beds were really uncomfortable, pillows hard and just were not in keeping with the modern room. New beds would complete the nice modern vibe the hotel is going for
The staff was super friendly and helpful! They tried to make possible whatever they could.The hotel is very close to the beach and very nice restaurants.
The hotel is very old (apparently one of the oldest there), with the slowest 4 elevators I have ever seen.The breakfast was disappointing and the coffee at breakfast the worse I have ever drunken.It is NOT a family hotel, the kids-club does NOT exist anymore, in that room there is kind of a rehab facility. And at least in autumn the hotel is flooded with retired ppl, hardly any kids at all. Cannot recommend for family vacation!
Most staff members were friendly.
Total disaster. No trays, backwards and forwards all the time. No cutlery, cups, places etc. always spending time searching. Cooked breakfast dry, tough and cold.
The food was passable, more quantity than quality.
Except for a few exceptions the staff was unpleasant, unsmiling, and unhelpful. It influenced the whole general atmosphere and made it an unpleasant stay!
Good breakfastNice viewFriendly staffRoom cleaned every daygood pool and availability of pool loungersgood check in and check out processwas good to be able to leave suitcases until our flight later in the daygood location in relation to high street
The rooms are smaller than expected and view not exactly the same as shown on the photos at the time of booking (we noted this and heard other visitors mention the same)No coffee making facilities in the roomsNo conditioner in roomsHairdryer very weakPools quite coldThere should be refill water stations at various locations in the hotel - we kept on having to ask someone to fill them and one staff member even said she should not really fill the bottle and should rather sell us a bottle of waterParking at £12 a night is very expensive considering it's free right outside the hotelActivities and entertainment were limited and not very well advertisedThe clientele at the time we visited were mainly older - this is not a hotel for youngsters who wish to have a lively night out or in the hotel
It was pleasant to be able to sit outside and not be deafened by the noise in the dining room.
The breakfast was variable. Often there was no cutlery / crockery available. Hot water for tea/coffee was not always available. Food was often cold. Staff were disappointing in their behaviour and approach as too often they behaved like 'food police' and were unfriendly when approached about simple issues. Not helpful.
Place, breakfast, nice mountain
I booked the hotel 2 days before arrival and paid a lot with breakfast, when I arrived I thought we would like dinner as well, when I started looking for the price it turned out that the same hotel with everything included was even cheaper than what we paid. I asked them to add dinner for the same price, but the hotel staff didn't even start talking. hotel communication by e-mail the post office is also bad. I felt cheated
Room Service was friendly
Stable problems with light and water. Elevators are almost not suitable for wheelchair guests. Reception stuff is not friendly and doesn’t care about you as a guest. Quality of food for breakfast and dinner is piss poor, cheapest and lowest quality meals that we ever had (and its a shame, case 20 meters from Hotel are restaurant that are really good on that front). Sauna is only available is you request it at front dest and it was “defect” in the last days of our stay. Everything around is cash grab: towels for the beach - deposit 10€, iron and iron board - deposit 20€, want to lay on a beach chair by the see - pay up etc.Reception didn't want to take 500€ notes for payment, even though the stay was well above this sum (near restaurants had no problems with it). Hotel overall pretty noisy, for all the dinning room. WiFi is just poor. Not stable, needs your personal data, weak as heck.
This was my 2nd time there, they have renovated few rooms, but good rooms with balcony, air con was strong enough. It was clean and tidy, staff were polite and friendly and good food options, step out and you have access to beach.Oh they upgraded elevators as well, i guess.
on first night since we didnt knew when the dinner ends, luckily we took some food but wanted to have some more and staff without asking took away all the food from buffet. Bit improvement around hospitality apart from that all great. Also desert gets over fast and no replacements come inWe were only Indians there so got a bit of stares :D
The hotel was absolutely amazing, with the sea view from our room was stunning. So many supermarkets and fabulous restaurants nearby.
Disappointing
Worst bed and pillows I’ve ever slept on. Had a view of the parking lot. Was clean tough.
Amenities & Policies
Amenities
Swimming & Soaking
- Beachfront
- Swimming Pool
- Hot tub/Whirlpool
- Indoor pool
- Outdoor pool
Fitness & Spa
- Fitness Center
- Spa
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Transportation
- Accessible parking
Health & Safety
- Health Services
- Daily disinfection
Accessibility
- Handicapped Rooms/Facilities
Kid Friendly
- Family Friendly
General
- No Smoking Rooms/Facilities
- Aerobics
- Yoga classes
Guest policies
| Check-in | After 2:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that reservations are paid on arrival, except for nonrefundable rates which are paid at the time of booking. In the event of early departure, guests should notify the property at least 72 hours in advance, otherwise the hotel will charge an additional 2 nights' fee. Restaurant buffet with breakfast service from 7:30 to 10:30, lunch with show cooking from 13:00-15:00, and dinner with showcooking from 18:30-21:30. When booking more than 3 rooms, special conditions and supplements may apply
Location
Isaac Albeniz 3 Urb. La Romana, Paguera
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