Solea Palm Resort Mactan

Breakfast was great.. i went there on peak season the hotel was packed with guests, it was a total chaos during breakfast, the food was running out every now and then but replenished real fast.. the pool was ok

the elevator was hot no aircon.. the facility and room was kinda old.. shuttle for transfer took too long to accommodate guest..

The breakfast was good. The building is nice and the swimming pools. We were able to join for free the New Year countdown.

The rooms are poorly maintained. The toilet & bath , the bedroom floors, wall glass, and restaurant floors were dirty,

Staff and pool area

Linens and towels with stainEntrance door lock brokenTerrace busted lightBroken mirror Garbage upon check-inSafety deposit box not working

Breakfast offered a great variety. We went around 6:30 to beat the crowds, and the staff were very friendly. The inflatable waterpark was a lot of fun.

Dinner at the Sandy Point(grill) needs significant improvement. We waited an hour and a half for our meal, and to make up for the long wait, they provided each table with a single mango.

The pool and friendly staff in reception

The process of staff during breakfast buffet and there are smudges on the curtains that cover the bathroom stall.

Different pool choices, good black out curtain, staff were polite and friendly

EXTREMELY NOISY! We stayed for 4 days and without fail, every day at around 3-6am, someone would just let doors bang, or have carts banging a door. Poor communication, policies seem to change from one staff to another so you have to ask multiple times and hope one of them would be the right answer. Got locked out of the room for a dead door lock (door lost battery, it would not show any light when key is tapped) and they almost would not send anyone to check it saying they just need to reprogram the keys again (for the 3rd time).

Facilities and rooms are clean. Lots of swimming pools, we love the waterpark. Buffet breakfast is also good.

Food is ok. Pool and amenities are good

Broken door lock in the washroom, broken veranda lights. Pool towels arent free. No microwave. The room that i have is for couple but im with a friend so the washrooms were clear glass with shade. Please do change that.

Awesome place. Welcoming staff. Very beautiful surrounding with satisfying facilities. Noisy on the weekend - a lot of kids in the area. But rooms are quite good in noise isolation. Breakfast is quite good.

Would be great if the staff will ask for cleaning before doing it. Or just change the schedule - cleaning at 10:30 am is quite early I think.

Clean environment and accommodating staff

Less activity available during evening hours and activities fits for adult as mostly day time activities cater kids

The place was beautiful, the pool view from my room was amazing!The rooftop bar is a great place to unwind and enjoy a relaxing drink. And the staff were so good ? ??

They could work on making it a little more wheelchair friendly, small steps everywhere that could do with a little ramp to assist the chairs, and some ramps that need a lesser angle so it's not so steep.. especially for access to the pools.

All in all excellent I can't think of anything that my wife and I disliked .Pleasant place to relax you seem to belong to a big family the staff were very supportive by all.means.The food was so good that it was hard to choose so many different dishes to choose from Veges so fresh and deliciousThe dinning Hall so decorative and clean A place that my wife and I would recommend. Perfect

View and facilitiesMost staff are great

Very slow in everything like serving food and even payments, room availability was not on time,communication,had voucher for free bike ride but no bikes for adults,

I just dont like the reservation response. I try to call them many times that my vacation was postponed and i want to move my bookings but nobody responded my email instead they ask me to contact reservation and here i am at work trying to contact reservation but nobody would answer.

Poor service

Clean

Booked 2 rooms with 2 queen beds for total of 4 adults and 3 kids, they said only 2 adults and one child per room even if it has 2 queen beds they wanted me to book another room for my other 2 kids. They did not want to work with me, so ended up loosing my money for the rooms and i had to go somewhere else and find a location that would accommodate us.

rooms we got were spacious. and lots of pools to choose from. staff very courteous.

food a little pricey and not too many kinds in menu.

Facilities

Checking in process took nearly 15 to 20 mins which i think is very slow for a resort like this. We were travelling for over and this resort was our last stop before heading home and their checking in process was very slow, they were asking for another payment even if the payment from booking.com was already showing as pending and was asking for a 4000 pesos for a deposit which i think was too much. Their food sucks! Served cold and tasted that it has been cooked days ago even their donut is very stale.Everything is so expensive and its not worthy. Too far from everything.

The staff are very accommodating and polite. The resort have a lot of perks. The whole facility is nice and cozy. Very relaxing place to stay.

Transportation is quite hard.

Breakfast is great. There were a lot of people during our stay though. But we only felt the crowd during dinner and breakfast times, other than those time, people are scattered in the wide area, so there is no crowd in the pools and in other activity areas.

Check in took longer than expected. Area to get the towel is only located in the main pool. Some floors, specially in the main building is a slipping hazard.

I like the food, wide variety for bfast buffet compared to other more expensive resorts and serving is also hefty. It's also good that they have different pools to swim on so it doesn't get too crowded.

Checked in late, no toilet papers we had to request, comfort room has broken locks, towels are placed right above the toilet bowl, tv static, no towel card and always no towels available in the pool area, welcome drinks were too basic with glasses that looked like those used in kiddie parties